TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
Start a Discussionhttps://teslamotorsclub.com/tmc/tags/

Smart Air Suspension and motor noise

Discussion in 'Hong Kong' started by nghktom, Mar 31, 2017.

?

Will you buy another Tesla in Hong Kong without the tax rebate

  1. Yes

    28.6%
  2. No

    71.4%
  1. nghktom

    nghktom Member

    Joined:
    Mar 11, 2015
    Messages:
    66
    Location:
    Hong Kong
    Sent my vehicle (P85+ Model S) to service centre on 28/2. Picked up the vehicle 3 days afterwards. 5 mins after leaving service centre, left front tyre reported to be low on pressure. Pumped it up and problem went away.

    Upon delivering my vehicle to service centre, i specifically mentioned about the warning light (Smart Air Suspension). They said they would handle it. Guess what, after the tyre pressure was fixed, the warning light came back on again.

    Wrote several emails to SupportApac and finally got someone returned my call (in fact i called them first). They scheduled my car in for checking on 8th April. Hopefully this time they will get it right. By the way, i demanded for a loan car, and hopefully will have it.

    Also, during low speed with acceleration pressed, there is vvvvvv noise coming from the back, appears to be coming from the motor.

    48000 km (just over 2 years old), and wonder what will happen next.

    With tax rebate abolished (almost), will you buy another Tesla ?
     
  2. 1HBO

    1HBO Member

    Joined:
    Oct 24, 2016
    Messages:
    12
    Location:
    Hong Kong
    Hi nghktom,
    The noise clearly from motor and I have same issue and km mileages as yours. My MS already back to service center for motor replacement. Hope yours MS is dual motor rather than my single motor (which I need to wait three months for motor shipping).
    :)
     
    • Love x 1
  3. Keep the faith

    Keep the faith New Member

    Joined:
    Apr 3, 2017
    Messages:
    4
    Location:
    Hong Kong
    I have the same issue with my S. The motor started developing a low whining sound during acceleration at the time when the odometer clocked 30k km. At a certain point (around 80kmh and above) the noise goes away. Had service center look at it a couple of times but they couldn't fix it. Now waiting for shipment of a replacement motor.
     
  4. Lerxt

    Lerxt Member

    Joined:
    Feb 21, 2014
    Messages:
    992
    Location:
    Hong Kong/Australia
    I will always buy a Tesla but never again while the tax is on.
     
  5. nghktom

    nghktom Member

    Joined:
    Mar 11, 2015
    Messages:
    66
    Location:
    Hong Kong
    Thanks Lerxt. i am pretty sure that my motor needs to be replaced. I took my car in today. Got a loan car, and guess what, the loan car had around 50K mileage, and the noise is worse than my own car. Please advise how long does it take for your motor to be replaced once it arrived in Hong Kong
     
  6. nghktom

    nghktom Member

    Joined:
    Mar 11, 2015
    Messages:
    66
    Location:
    Hong Kong
    Called Tesla after 2 weeks with my car in the service centre. The car is "fixed" and can be picked up tomorrow. However, this is only a temp fix, and Control unit for smart air suspension as well as a new motor are on back order. Expected arrival in 2 months time. Until then, i will be driving my tesla with potential smart air suspension problem and listen to the annoying motor noise.
     
  7. nghktom

    nghktom Member

    Joined:
    Mar 11, 2015
    Messages:
    66
    Location:
    Hong Kong
    after a long wait, the motor is replaced and smart air suspension fixed. The staff being assigned to me is so helpful and cheerful.
     

Share This Page