Delivery day was an interesting experience.
On the plus side, I had all the time I could have wished for to look the vehicle over. When the scheduler suggested it would only require about 15 minutes, I was a little concerned. But they had so much going on that I had a couple hours to carefully look over the vehicle, get used to the interface, ask questions, etc. The car was beautiful. The DS was helpful and earnest but pulled from their energy side to cover delivery demand, so wasn't extremely informed and had to get help for many of my questions.
On the room-for-improvement side, there were a couple items. First, they almost comically went out and found the hugest guy possible to intimidate you into hurrying through the paperwork when it came to signing.
One surprise that came up was that they insisted I add the car to my insurance before driving off the lot. Supposedly this was a lender requirement but necessitated a scramble when I was otherwise ready to drive off the lot. It seems someone would have known that in all the time between my loan approval and taking delivery, but what do I know. To have the huge guy following me around and asking literally about every 90 seconds whether I had the email confirmation about the insurance yet was extremely annoying, particularly given I was talking with the DS trying to get a couple final questions answered. Finally, I missed a checklist item and, despite having my order in well before the free supercharging deadline, discovered that, at this juncture, it still shows as a 1 year credit for 400KW. They've assured me a correction is in process.
On the interesting side, one of the last questions I had was in reference to two little cards that were in the car and presumably valet cards. When I asked how they worked, the DS insisted they didn't go with the car and shouldn't be in there. Apparently they are only used with the M3?
All in all, it was a decent experience with some hiccoughs that clearly spoke to the strain they are under on the delivery side of the house. Post-sale communication was scattershot and expectation management almost non-existent.
Still, when thinking about the process vis a vis a usual new car buying experience, I don't think it was notably better or worse which, given how impressive the car ultimately is, I'll take!
Pictures to follow once I take a few with my cell phone. I see that the ones from my camera are too large for the forum.
Thanks to everyone for the helpful suggestions going into the delivery process. Much appreciated!