My mom requested a quote for solar panels + powerwall. Someone came out and did a very detailed analysis of the house, spent at least 4 hours at the house. Two weeks later, an adviser scheduled an online meeting to discuss the proposal. We join at the scheduled time, but no one else is there. I reply to the confirmation email asking if anyone is going to join, and eventually someone shows up 10 minutes late. They spend the next 10 minutes trying to find our information. Neither our email address, phone number, or job ID will pull up any info. The adviser isn't answering their phone so we are told the meeting will need to be rescheduled and someone will call us today to do that. No phone call all day. I call the adviser but no answer. Is this typical? I feel like Tesla has invested a lot of time into this process. We own a S and 3 and believe in the company, but I feel like average Joe would have given up on getting solar from Tesla at this point. Any recommendations? Is there somewhere to call that will actually answer the phone? For what its worth we are located in Maryland.