Perception is, at least partially, to blame here. I had the cash set aside to buy a new Model S last summer and instead bought a used one in a private sale. I have other issues with Tesla, which includes the attitude you mentioned but the key reason is I couldn't bring myslef to give Elon anymore of my money. And that's one less car sold that quarter. I can tell you, the people around me who drive Polestars, Rivians and some Teslas all feel similar to me, he can't keep is mouth shut, why would we want to give him our cash?