Ugh. My first Tesla Model S was purchased in 2013 and the service was beyond great. Fast forward to now and my 2nd Tesla 2016 P100D MS where we see continually failing service with horrid processes. Right now my car is back in service with the "we don't know when we can get parts" response. Getting used to garbage like that from Tesla. What I find increasingly weird is the "only talk to us through the app" nonsense. So I do that. HOWEVER, when I ask questions that THEY do not want a written record of their response....THEY call ME. At one point I brought that up when the "app" said my car would be ready at "4 pm today"...but was not. NOW they want to deal on the phone telling me a mechanic, wait, excuse me, a "technician" was supposed to call me. What about the app documenting the progress. They mumble again that someone was "suppose to call me".
Every time I think the service cannot get any worse, they surprise me with new lows.
Every time I think the service cannot get any worse, they surprise me with new lows.