Jason of Tesla Shields --
You have great products. Really solid stuff. Very happy to finally get a part of my order.
But please be honest and realistic with your promises. I'm still waiting for other multiple orders placed in June of 2021. Every other week, there's a new target that's either days, weeks or months down the road. This has been going on since last summer. If this is strictly a fulfillment issue, consider finding a new or additional company to assist with it. It's clear you are very underwater. People want your product but the orders vastly outpace the output capacity.
My armchair recommendations in this order:
1. stop taking new orders. allow interested customers to sign up for a backlog notification list
2. catch up with fulfillment. i've seen a ton of anecdotal evidence that orders are being sent out in a somewhat random order. work to ensure you are sending things out in the order in which they were received
3. figure out how to operate without needing to re-create old orders in new ways (in my account for example, there are new orders for 0.00 that are copies of my old orders. you are creating a data mess on your side and deeply confusing / frustrating your customers
4. breathe
5. allow new orders to be placed. but limit the quantity of everything based on your actual expected inventory
Cheers and looking forward to getting the rest of my mats!