touchscreen f

[W2WORLD]

Been experiencing my YLR touchscreen lagging or worst freezing. Now beginning to occurring more often. Sometimes if I wait a few minutes (when I am driving I have no other option) it will unfreeze. However if I am stopped, then a hard reset resolves the issues. Mobile Service has been arranged for next week. Anyone else experiencing this issue?

 

[Mike_TV]

It shouldn't do that and others who have reported similar issues have had their Infotainment screen replaced under warranty.

 

[W2WORLD]

Replacement of the infotainment screen would be good. I will make note of that when I meet the Mobile Service technician next week. Thank you.

 

[W2WORLD]

UPDATE: Apparently they were able to analyze the issue with my infotainment screen online. My Appointment has now been changed to a Service Center on September 2. Will update once the Service has been completed.

 

[Steve’sEV]

I’m experiencing the same issue and my local Tesla service center called me to say the new chip in the model Y is having issues with the HVAC system overloading the screen with spam. The system eventually freezes. I was told that Tesla engineers are working on a software fix, but no idea when. I have to reset the screen more than once every time I go out driving. I’m thinking of reporting to NHTSA since this is a major safety issue.

 

[Mike_TV]

I’m experiencing the same issue and my local Tesla service center called me to say the new chip in the model Y is having issues with the HVAC system overloading the screen with spam. The system eventually freezes. I was told that Tesla engineers are working on a software fix, but no idea when. I have to reset the screen more than once every time I go out driving. I’m thinking of reporting to NHTSA since this is a major safety issue.

overloading the screen with spam

?

this is a major safety issue

Okay...

 

[EVer Hopeful]

I did wonder what "overloading with spam" meant . . .

 

[DanDi58]

I’m thinking of reporting to NHTSA since this is a major safety issue.

Why? The car still drives fine without the screen being on. Yeah, it's a pain but a safety issue? C'mon. Reporting to NHTSA seems to be the new 'I'm getting a lawyer!"....

 

[W2WORLD]

Update: I was asked to send “Bug Reports” after experiencing glitches; prior to my Service Center visit. Just received a call from an Online Tech asking to remove the Screen Protector as this was part of the cause for lag response or requiring multiple taps. I told him I purchased from Tesla online store. He said Tesla never offered this product and insisted on removal. I would appreciate comments and or advise.

 

[DanDi58]

Update: I was asked to send “Bug Reports” after experiencing glitches; prior to my Service Center visit. Just received a call from an Online Tech asking to remove the Screen Protector as this was part of the cause for lag response or requiring multiple taps. I told him I purchased from Tesla online store. He said Tesla never offered this product and insisted on removal. I would appreciate comments and or advise.

Remove it, see what happens? I don't recall Tesla ever selling one. I bought an aftermarket one.

 

[sleepydoc]

I did wonder what "overloading with spam" meant . . .

clearly they tried to make a spamwich and sliced the spam too thick...

 

[sleepydoc]

Remove it, see what happens? I don't recall Tesla ever selling one. I bought an aftermarket one.

Agreed - regardless of where you purchased it if it's interfering with the touch display then it's functionally defective.