Several times when driving my Model Y in freezing conditions that require heavy heat, I noticed water occasionally leaking from under the glovebox. This water would travel from the gap behind the glovebox to under and over the all-weather mat. Doing some Googling, it appears this is likely excess water leaking from the HVAC.
I scheduled my car to get serviced, and they didn't have a date that was at least 2 weeks out. By then, the weather improved, and the issue was not as reproduceable. They took in my car for 5 days, giving me $500 of Uber credit as I waited. During that period, they claimed they ran water through the system and could not recreate the issue.
So they gave me back the car after 5 days, not doing anything preventative to resolve the issue. Now the weather has briefly approached freezing temperatures again, and I have encountered the water leak once more. I want the issue to get resolved, but I don't want to go through the negative experience of Tesla Service taking my car for several days not doing anything again. Any advice of what to do? I thought photo evidence and detailing the problem would be enough to justify a preventative solution. Sounds like it's been documented by other users when looking it up.
I scheduled my car to get serviced, and they didn't have a date that was at least 2 weeks out. By then, the weather improved, and the issue was not as reproduceable. They took in my car for 5 days, giving me $500 of Uber credit as I waited. During that period, they claimed they ran water through the system and could not recreate the issue.
So they gave me back the car after 5 days, not doing anything preventative to resolve the issue. Now the weather has briefly approached freezing temperatures again, and I have encountered the water leak once more. I want the issue to get resolved, but I don't want to go through the negative experience of Tesla Service taking my car for several days not doing anything again. Any advice of what to do? I thought photo evidence and detailing the problem would be enough to justify a preventative solution. Sounds like it's been documented by other users when looking it up.