Just drop it off at the TSC. Leave it there overnight and they will work on it in the morning. You don’t need an appointment. The app on the phone will schedule you 2-3 weeks out, not necessary to do
Once you’re at the tsc, use the afterhours dropbox, write a note with last 6 digits of VIN, license plate, a brief description of what’s wron, and put your key into an envelope. Then drop it into dropbox. In the morning, they will work on it.