What happened to the escalate email button

[wamochi]

does anyone know where to find this on the "My Account" page? i have used it before but now can't seem to find it.

i had 400kwh annual supercharger free and now it shows i have zero remaining even though i've never actually supercharged. trying to contact tesla to figure out what happened.

 

[brkaus]

does anyone know where to find this on the "My Account" page? i have used it before but now can't seem to find it.

i had 400kwh annual supercharger free and now it shows i have zero remaining even though i've never actually supercharged. trying to contact tesla to figure out what happened.

How about contacting them the regular way and giving it a week to work through the system? [email protected]

 

[Anzir]

How about contacting them the regular way and giving it a week to work through the system? [email protected]

How do you know he didn't already do this?

 

[brkaus]

How do you know he didn't already do this?

Because it says “trying to contact tesla to figure out what happened.” Not - I already contacted and need more help.

 

[Gwgan]

On my X page it is right there towards the bottom. On my 3 page it is via the Ask a Question button.

 

[Anzir]

Because it says “trying to contact tesla to figure out what happened.” .

To me that doesn't preclude anything. The snark was unnecessary.

 

[NHK X]

To me that doesn't preclude anything. The snark was unnecessary.

Its not snarky. It’s actually a good point. Too many are overloading the escalate option and ruining for those that actually need it sooner.

The way the question was worded would have made me follow the same train of thought. And he was being helpful by offering an email option.

 

[wamochi]

thanks for the replies. i have already used the regular email route (servicehelpna@) on 10/2 and just received a very generic "we will get this to the right dept" email reply. so it's been about 3 weeks and no resolution. i think it's worthy of being escalated since it showed 400 kwh remaining (of 400 total per year) just a few weeks ago and then suddenly changed to zero with no explanation. i don't know why it takes so long to figure out.

 

[wamochi]

btw here's the screenshot. i also don't see any sort of "ask a question" link anywhere on this page at all.

 

[brkaus]

btw here's the screenshot. i also don't see any sort of "ask a question" link anywhere on this page at all.

I do still see it at the very bottom of my page (model s). Right above the store stuff.