Tesla reneged on 2 years of free supercharging, how to follow up?

[BrianZ]

This is an issue from back in 2019 that I didn't get a resolution on and dropped due to time, but now I'm determined to correct this injustice.

I bought a M3P in Sep 2019 where Tesla was offering 2 years of free Supercharging.

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electrek.co

Tesla did not honor the 2 years of Supercharging despite in writing saying they will and I fully qualified for this promotion. When I followed up Tesla has the audacity to tell me in writing that they're denying me of my 2 years of free Supercharging.

I didn't think I'd use the Supercharging much, so I just let it go. But I ended up racking up over $2700 in Supercharging charges in 2 years that I should have had free Supercharging and I'd like that refunded. Tesla refuses to honor the 2 years of Supercharging. I contacted [email protected] and they did not respond. Does anyone know of any other method of reaching Tesla for a resolution on this manner? I would like to avoid going down the small claims court route if possible, but I will if I have to even though it is not worth my time or money to do that.

Thanks for reading.

 

[⚡️ELECTROMAN⚡️]

I don't get what their reasoning is. Do you? What are the two deviation items?

 

[ucmndd]

Your choices are very simple - engage in arbitration or file a small claims suit.

There's no other magic sauce to get Tesla to do something for you 4+ years after the original claim. Thinking they're going to voluntarily address your concerns this long after the fact is pretty far-fetched.

 

[BrianZ]

I don't get what their reasoning is. Do you? What are the two deviation items?

I don't, they did not give any reasoning besides miscommunication, but it was clear I was eligible just like everyone else who bought during that time. I only had 1 deviation item, which was the 19" wheels.

Your choices are very simple - engage in arbitration or file a small claims suit.

There's no other magic sauce to get Tesla to do something for you 4+ years after the original claim. Thinking they're going to voluntarily address your concerns this long after the fact is pretty far-fetched.

I will start the arbitration process and see what comes out of it. Any tips on arbitration?