I ran into an issue and I wanted to share.
When I washed my car at home, I noticed that the window behind the driver was in the "door open" position. I thought, how could I have left it open. I tried to close it and it would not close. Also noticed the car thought the door was open. I finished washing and moved into the garage. I tried everything I could think of but the window would close.
I opened a service request in the app. While I was putting away the car wash stuff, I noticed the window closing and opening in rapid succession. Once closed I tried the window recalibration, that seemed to fix the issue. A day later Tesla contacted me and stated there was a known bug that caused the door to appear open when the window was not calibrated. I replied ok, but I still had concerns, since when the door is open the car will not lock nor power down.
Service scheduled for 10/13. I washed the car 10/12 and sure enough the windows opened again. Updated the service appointment with the details. The tech arrived and asked me to hose down the window.. After 1 minute the window opened. He started taking the door apart. Turns out he found a similar issue in their DB. The harness which passes through the B pillar was not installed correctly and allowed water to leak into a connector. That lead to the odd behavior. There was already corrosion in the connector(1,800 miles, dry in Denver except car washes!), so he ordered parts and they will replace them 2Nov.
Hope this helps anyone who may experience the same issue.
When I washed my car at home, I noticed that the window behind the driver was in the "door open" position. I thought, how could I have left it open. I tried to close it and it would not close. Also noticed the car thought the door was open. I finished washing and moved into the garage. I tried everything I could think of but the window would close.
I opened a service request in the app. While I was putting away the car wash stuff, I noticed the window closing and opening in rapid succession. Once closed I tried the window recalibration, that seemed to fix the issue. A day later Tesla contacted me and stated there was a known bug that caused the door to appear open when the window was not calibrated. I replied ok, but I still had concerns, since when the door is open the car will not lock nor power down.
Service scheduled for 10/13. I washed the car 10/12 and sure enough the windows opened again. Updated the service appointment with the details. The tech arrived and asked me to hose down the window.. After 1 minute the window opened. He started taking the door apart. Turns out he found a similar issue in their DB. The harness which passes through the B pillar was not installed correctly and allowed water to leak into a connector. That lead to the odd behavior. There was already corrosion in the connector(1,800 miles, dry in Denver except car washes!), so he ordered parts and they will replace them 2Nov.
Hope this helps anyone who may experience the same issue.