How long have you had it on for? Did Auto Armour tell you if there were any issues like this, for you to bring it in? I feel if the scratches are not going away through heat, that the shop should be the one correcting it.
Sorry, I just saw this post, my complete frontal Xpel PPF was installed April 2019 and it’s been 1 year 3 months and anything that was PPF still looks brand new. So last month I took it back for inspection and they really liked how well I maintained the paint job. Xpel PPF still looks brand new, no scratches or rips. I got Feynlab Ceramic Coating on it last month. If I had a bad rip in the PPF, the guys will work with me to replace the area that was damaged at a reasonable cost but thank god so far it’s holding up really good. I’ve had everything but the bathroom sink hit the front and side fenders of the car by debris from trucks and leaving it outside for a day or 2 in the San Diego sun, those scratches are gone. Self healing works.
Fred