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I took delivery of my Model 3 last week. Trunk doesn't latch. Did hard slam, adjustment, all I could. To no avail. Going to service center now. Wish me luck

Been enjoying the car. But trunk won't latch. On the way to service center now, to have them look at it.

Thank you Loving the drive everyday. Had a problem earlier today, trunk wouldn't close at all. Searched all the forums, did all the tricks, trunk not closing. Aside from that, car is great, and loving it

Thank you very much for the pointers Much appreciated Small world indeed! He cleaned it and let me “PDI” it very closely . Glad to see arrived with no damage - given the horror stories Happy holiday to you! Just went to the garage got the Tesla App working and Bluetooth synced

Thank you kindly ! :)

Was lost Now found by self walking around a parking lot with vin in hand

AFTER TAKING DELIVERY OF THE VEHICLE, my TESLA account has been updated with: "Est. delivery in late December We will reach out to you to schedule your delivery date. Delivery time frame will be based on reservation date, order date, delivery location and vehicle configuration."

Appreciate it

I got my VIN via email. I got my delivery via email and text.

Thank you. Making plans for a 1100 mile holiday drive in it

thank you!!!!

I did ACH transfer from my bank for full payment.

Just got it

Just got mine.

FINAL UPDATE: 3.5 HOURS AND WE ARE HOME!!! There were people from Savannah, Atlanta, Charleston, everyone had driven 4-5 hours and made my 40 mile seem normal. They called my name and I came up. Representative: Sir do you have an appointment? ME: Yes, your store in Raleigh made it...

Car will be actually registered in Montana actually. That said, location was due to our vacation home/semi permanent home. We sold our AMG E63S Wagon and we didn't have a car there for a few months.

....

Waiting in parking lot. I never requested home delivery. They told me home only. They scheduled it, and they confirmed it. Anyways thats in the past. 8 people ahead of me..... hope they can find my car. Thanks

Be happy to give you the name and number of all the people I dealt with in Pasadena and in Raleigh. I have publicly put their names here, go ahead and use your phone and call them yourself to check, sir. I am not a NC resident.

UPDATE: Been at the office for about 37 minutes. Can't call it an office. Its a parking lot with security. There are 9 people ahead of me. Its a zoo. Waiting patiently.

Thank you for the well wishes and kind words Compensation ? I would hope so, but at this rate, god knows if they even let me in the parking lot - treating me as poorly as they have been :( If I treated my patients the way they treated me - I would be unemployed

That’s what I did Once I told them I demand they find my car - that’s when they changed their tune from “come in Saturday,” to “well we have 31 cars sitting in a Parking’s lot far away” Will know in the morning ....

I am not expecting car to be detailed I am going to take my vin, walk around the lot and find my car . I am not complaining about driving 40 miles to pickup instead of promised home delivery My complaints are: They are not keeping their commitments They are rude on the phone They are...

It is exact quote I literally typed to myself all day today everything they said on the phone They have been rude all day . Sigh As if they are only doing me a favor Interestingly my contacts all via email and order person who were so helpful, none have returned calls or emails today

Appreciate it Not taking it personal. Just was annoyed they wasted so much of my time .... we shall see in 10 hours

Yeah at least they have your car I am being told to go to a parking cage at bad part of town and find my own car Sigh

Thank you for the well wishes Sounds like I need it

UPDATE as of 7:15 PM: Manager says "I don't know why your delivery was at 8AM. We don't even open till 10AM. I have 31 cars at my parking lot 40 miles away. I don't even have a way to get them to our delivery center here. If you are willing to go to that parking lot, we have located your car...

This is Brittany in Raleigh. Without being politically incorrect, if you can picture a DMV employee in Inglewood, CA, that is how MY Brittany is. Same attitude, same looks. Brittany at Marina is world's different ;)

Well if they told me January delivery, that was fine. I wouldn't have made all the preparation today.

Nope. Its the exact one I am waiting for.

Sadly they never changed my schedule. Even up till yesterday they told me car was going to be here this morning

I certainly hope so. :( I am not sure. I asked them multiple times do you not have the car there? Will the car come on Saturday? They keep saying "we are short handed." I am ok, if they are short handed, but I feel they are giving me the runaround with "we can't find your car, call Saturday."...

Sorry just irritated that they aren't being helpful. And they are acting as if its MY fault!

Now they called me : "Can you pick up your car Saturday?" Me: Car was supposed to be delivered today. Can I come get it at your office? Tesla: "We can't locate your car. Can you come Saturday?"

Call Local Delivery center at 10:30am. Speak to Brittany, who is annoyed that I called her. Asks for VIN, I give it. 20 minute on hold. She says her computer is down. "I don't know why they send you text and gave you delivery, we are understaffed, let me see if I can find your car" 25 more...

Ordered car 11/28. Los Angeles. No Trade in. Got VIN 12/6. Went on website, paid full balance. Got insurance. Delivery 12/20 8am-10AM. Kept practice closed, made new appointments for patients. Sat at home for 3 hours. NO CAR. I called last week to ask if its home delivery or store delivery...

I have no trade in. Car was fully paid for cash. Now they called me : "Can you pick up your car Saturday?" Me: Car was supposed to be delivered today. Can I come get it at your office? Tesla: "We can't locate your car. Can you come Saturday." WOW JUST WOW TERRIBLE

I have no trade in. Car was fully paid for cash. Now they called me : "Can you pick up your car Saturday?" Me: Car was supposed to be delivered today. Can I come get it at your office? Tesla: "We can't locate your car. Can you come Saturday." WOW JUST WOW TERRIBLE

I have no trade in. Car was fully paid for cash. Now they called me : "Can you pick up your car Saturday?" Me: Car was supposed to be delivered today. Can I come get it at your office? Tesla: "We can't locate your car. Can you come Saturday." WOW JUST WOW TERRIBLE

Lucky you. Took 4 hours off work. Delivery was 8am-10am. No car showed up. Called my local office - their "computer is down" and they yelled at me for expecting home delivery "WHO SAID YOU WOULD GET YOUR CAR AT HOME," After providing them emails and all the texts, they said "we are short on...

"Our computer system is down now, can I call you back" After 20 min on the phone, she doesn't know where my car is. I offered to come down to delivery center if she need be. She is insisting to call me back. God knows if my car is even produced. Paid cash for it, and there is no balance, did...

"Our computer system is down now, can I call you back" After 20 min on the phone, she doesn't know where my car is. I offered to come down to delivery center if she need be. She is insisting to call me back. God knows if my car is even produced. Paid cash for it, and there is no balance, did...

Delvery was today 12/20 8am-10am. Took time off from work. Sitting around. No car. Call the store, and they say "I don't know why they send you text and gave you delivery, we are understaffed, let me see if I can find your car" On hold now. TERRIBLE customer service.

Delvery was today 12/20 8am-10am. Took time off from work. Sitting around. No car. Call the store, and they say "I don't know why they send you text and gave you delivery, we are understaffed, let me see if I can find your car" On hold now. TERRIBLE customer service.

HEHE very excited. 11/27 Order. 12/6 VIn. 12/20 delivery. WOOHOO

Just got Text: Paid via ACH last night. Got this text this morning: "Your Model 3 is scheduled to be delivered to your address on 12/20 between 8 AM-10 AM.

Just got Text: Paid via ACH last night. Got this text this morning: "Your Model 3 is scheduled to be delivered to your address on 12/20 between 8 AM-10 AM.

Just got Text: Paid via ACH last night. Got this text this morning: "Your Model 3 is scheduled to be delivered to your address on 12/20 between 8 AM-10 AM.

Just got Text: Paid via ACH last night. Got this text this morning: "Your Model 3 is scheduled to be delivered to your address on 12/20 between 8 AM-10 AM. "