WARNING TO DRIVERS: Last night I was driving on a local street when suddenly a warning came up on the screen saying "VEHICLE SHUTTING DOWN - pull over safely". While I was TRYING to pull over safely, the car just shook and stopped. I had less than 5 seconds to react and was still partially in the traffic lane. I couldn't even put the car in neutral to push it to a safe spot. Luckily this did not happen on the freeway or I for sure would have been stalled in the middle of whatever lane and more than likely been hit.
I put my hazards on and my husband looked up what could be the issue. He read that it could help to get out, walk away from the car and return. I tried this twice and it didn't work so I contacted "Roadside Assistance" on my app. Another alarming thing was that among options like "flat tire", there was an option to push "Car shut down while driving". What?! I haven't even had the car for 2 weeks and it just shuts down without any warning??? It took 10 minutes for a random number to text me and ask about the issue. I was prompted to troubleshoot, which did not work. I tried it 3 times. Finally, a tow truck arrived 1 hour later. When I asked if it could be quicker because I was in a lane of traffic, I was told that if I felt unsafe to call 911 and nothing else could be done by Tesla. All through random text.
I have had no leaks, and no service warnings. Nothing. This can't be normal and now I feel completely unsafe. What if it happens again on the freeway? I'm scared for my life in this car. To make matters worse, the service center is closed today and the dealership was less than helpful. I need to get to work this week and they told me that they could either reimburse me for Uber rides or "try" to give me a loaner fleet vehicle for 24 hours. That doesn't do me any good.
I'm in complete disbelief at the entire situation. It's absurd and the car I received is clearly defective and doesn't meet minimum safety standards in this condition. They are luck no one has died as a result of this. I feel helpless and so disappointed.