2015 Model S door actuator stored working. NOT THE HANDLE.

[ACS.]

2015 Model S door actuator stopped working a month ago. I replaced it with another one today. At first few tests other new one did not release either! I sent a service request on the Tesla App explaining the problem and situation. The door handle module was upgraded in 2021. Things were working up until a few months ago.
I went to the main screen and put the car into service mode. Then exited service mode. I tried the door and it opened. It worked many times. I was curious about the old existing actuator so I reinstalled the old one and it worked! Next I installed the new one again and it worked again and again. Woohoo, success! As well I had not yet received a response from Tesla service. I then cancelled my service request. Within an hour I went for a 25 km drive and went to open the rear left door again and it has not worked since!! I will keep an open mind and try again to find a solution. I have reset the main screen many times. If any body with relevant information can chime in it will be much appreciated.

 

[henderrj]

My rear door handle is extending but when you pull it nothing opens. Is this what you mean? I'll try the service mode idea and see what happens with mine. I think it was when my nephews were trying to get in the car and they didn't understand how the door handle worked. I think they pulled it a couple three times in rapid succession. I'll let you know how mine goes.

 

[ACS.]

My rear door handle is extending but when you pull it nothing opens. Is this what you mean? I'll try the service mode idea and see what happens with mine. I think it was when my nephews were trying to get in the car and they didn't understand how the door handle worked. I think they pulled it a couple three times in rapid succession. I'll let you know how mine goes.

Good luck!

 

[ACS.]

That is what I mean.

 

[rxom]

well, strangely, my front passenger door handle begin to not pull off... (2013 p85+) so i decided to dismantle it to repair (i already do that maybe 2 times in 4 years) and... nothing is broken in it... but i change... everything in it and now when i reconnect it the handle deploy but never retract and the door won't open... so... maybe the same problem ? is there someone here who could have ideas on what happened ?

 

[henderrj]

My left rear passenger door handle started to work on its own. I'll watch it see if it changes. I wonder if there was a software update that the old handles have trouble with?

 

[ACS.]

My rear door handle is extending but when you pull it nothing opens. Is this what you mean? I'll try the service mode idea and see what happens with mine. I think it was when my nephews were trying to get in the car and they didn't understand how the door handle worked. I think they pulled it a couple three times in rapid succession. I'll let you know how mine goes.

Problem solved, was broken wires in driver's door hinge rubber grommet.