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2017 JD Power's Auto Dependability Study

SocalMS

Member
Feb 22, 2017
227
375
Los Angeles
The consulting company J.D. Power released its 2017 auto dependability study Wednesday. The study measures problems per 100 vehicles based on responses from 35,186 original owners of 2014 model-year vehicles. The industry average is 156 problems per 100 vehicles, up four from a year earlier.

Here are the rankings, the problems per 100 vehicles and the number of places each brand rose or fell from the 2016 study.

1. Lexus, 110 (0); Porsche, 110 (+1)

3. Toyota, 123 (+1)

4. Buick, 126 (-1)

5. Mercedes-Benz, 131 (+6)

6. Hyundai, 133 (+12)

7. BMW, 139 (+6)

8. Chevrolet, 142 (-2)

9. Honda, 143 (-2)

10. Jaguar, 144 (not ranked in 2016)

11. Kia, 148 (+5)

12. Lincoln, 150 (-3); Mini, 150 (+5)

14. GMC, 151 (-9)

15. Cadillac, 152 (-1)

16. Audi, 153 (-6)

17. Volvo, 154 (-2)

18. Chrysler, 159 (+3)

19. Subaru, 164 (+3)

20. Volkswagen, 164 (+4)

21. Mazda, 166 (-1)

22. Acura, 167 (-14)

23. Nissan, 170 (+3)

24. Land Rover, 178 (+4)

25. Mitsubishi, 182 (-6)

26. Ford, 183 (+4); Ram, 183 (-18)

28. Dodge, 187 (+3)

29. Infiniti, 203 (-17)

30. Jeep, 209 (-3)

31. Fiat, 298 (-6)
 

kort677

Banned
Sep 17, 2015
4,801
2,996
florida.
in early 2014 I took delivery of #33XXX, the point is that they would have had to have had almost 100% participation rate from tesla owners to be able to draw conclusions.
as others noted there just weren't that many teslas on the road when this study was taken
 

DriverOne

Supporting Member
Supporting Member
Aug 20, 2012
875
546
Austin, TX
"35,186 original owners of 2014 model-year vehicles"

I think that 35,185 is across all brands, so about 1,000 per brand. There were certainly >1,000 Teslas made in 2014!

Could be Tesla is/was seen as a niche brand? EV and ICE deemed not comparable? EVs *should* have all the reliability advantages.
 

SageBrush

REJECT Fascism
May 7, 2015
12,754
16,971
New Mexico
Could be Tesla is/was seen as a niche brand? EV and ICE deemed not comparable? EVs *should* have all the reliability advantages.
Not even close, because the lion's share of "problems" are not drivetrain related, they are fit and finish, and feature related like the telematics and info-tainment systems.
 

Vitold

Active Member
Aug 10, 2015
1,688
1,950
NM
Biggest gain:
6. Hyundai, 133 (+12)


Biggest loser:
26. Ram, 183 (-18) (five time Motor Trends truck of the year)
 

kort677

Banned
Sep 17, 2015
4,801
2,996
florida.
Not even close, because the lion's share of "problems" are not drivetrain related, they are fit and finish, and feature related like the telematics and info-tainment systems.
I disagree, while there certainly were a lot of fit and finish issues the teslas from that time had big issues with the drive unit, numerous ones were replaced and they also had a battery contact issue that affected many cars
 

SocalMS

Member
Feb 22, 2017
227
375
Los Angeles
I disagree, while there certainly were a lot of fit and finish issues the teslas from that time had big issues with the drive unit, numerous ones were replaced and they also had a battery contact issue that affected many cars

"were" is not the operative word. "Is" and "still is" is more appropriate.

Tesla vehicles DEFINITELY have trim/fitment issues in every area.. from chrome trims, carpeting, leather, stitching, etc...

They need to address this and not just focus on the battery...

It's embarrassing to drive around a 100K+ car w/ loose carpeting, chrome trims bulging out, or excessive wind noise...
 

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