This has happened to me twice since I upgraded to 2023.12.9 (sorry typo on the title and I don't know how to change it) last weekend. It happened within 4 days of each other so it's concerning me.
In both times, the LTE icon shows the car is online, however my app cannot connect to it. My definition of "connect" is I can't see the status of the car nor control it (ie. turn on climate control). In both times, I can connect to it when the car has wifi, but not without. It "fixed" it by rebooting the infotainment / long pressing the steering wheel buttons.
However because it happened twice in 4 days, surely rebooting the infotainment 2-3 times each week is not normal. I am inclined to think this may be software related because the car says LTE is connected - but me nor Tesla Support can't connect to the car. They told me to wait for it to happen again and if it does, then maybe book a service while it is happening.
My understanding is most people having LTE issues actually cannot connect to LTE. My issue is different - LTE is online but Tesla and my app can't connect to it.
Has anyone seen this behaviour before?
In both times, the LTE icon shows the car is online, however my app cannot connect to it. My definition of "connect" is I can't see the status of the car nor control it (ie. turn on climate control). In both times, I can connect to it when the car has wifi, but not without. It "fixed" it by rebooting the infotainment / long pressing the steering wheel buttons.
However because it happened twice in 4 days, surely rebooting the infotainment 2-3 times each week is not normal. I am inclined to think this may be software related because the car says LTE is connected - but me nor Tesla Support can't connect to the car. They told me to wait for it to happen again and if it does, then maybe book a service while it is happening.
My understanding is most people having LTE issues actually cannot connect to LTE. My issue is different - LTE is online but Tesla and my app can't connect to it.
Has anyone seen this behaviour before?