Hey y'all! Got my refresh Model X delivered on the 24th of June. Drove it for a while and got an appointment for tint and PPF as quickly as I could on the 12th of July. Dropped off the car and scheduled to pick up the car on the 19th of July. Got a call on the 17th from the tint shop saying that the car has died. Being so new, they didn't want to accidently jump out so they called Tesla for help. Tesla sent the shop 2 different owners manuals and didn't show where the 12V was located according to them. They called and I scheduled a mobile service for a possible 12V battery change. They couldn't get one in a 2 day time frame so we decided to have it towed to the nearest service center.
They stated that the 12V battery need to be replaced. I said sure and they changed it out. Got a call a few hours later saying that the car still wasn't turning on. They had to run further diagnostics. Well after a LONG wait and "heavy diagnostics", they messaged me yesterday (7/28...10 whole days of diagnosing the "issue") saying that they've figured it out. They said they need to replace the whole front drive unit. (Still lost on exactly what happened and what in the front drive unit failed that caused the whole car to die? Or did whatever happen, cause the drive unit to fail?) The service center only states that they're replacing the front drive unit. Well at least I have my answer on what the issue was/is? Now the long grueling wait until they can get their hands on a front drive unit for the car to be replaced.
The car was in my possession for 18 days before dropping it off at the tint shop and the car has 1100 miles on it.
Does it make sense that the car needs a new drive unit this early into ownership? I'm trying to figure what exactly happened and Tesla isn't really telling me anything other than it needs to be replaced.
The tint shop thinks they don't know what the issue is but they've narrowed it down to the front drive unit so they're replacing it to have it examined at headquarters....
Sorry for the long post.
They stated that the 12V battery need to be replaced. I said sure and they changed it out. Got a call a few hours later saying that the car still wasn't turning on. They had to run further diagnostics. Well after a LONG wait and "heavy diagnostics", they messaged me yesterday (7/28...10 whole days of diagnosing the "issue") saying that they've figured it out. They said they need to replace the whole front drive unit. (Still lost on exactly what happened and what in the front drive unit failed that caused the whole car to die? Or did whatever happen, cause the drive unit to fail?) The service center only states that they're replacing the front drive unit. Well at least I have my answer on what the issue was/is? Now the long grueling wait until they can get their hands on a front drive unit for the car to be replaced.
The car was in my possession for 18 days before dropping it off at the tint shop and the car has 1100 miles on it.
Does it make sense that the car needs a new drive unit this early into ownership? I'm trying to figure what exactly happened and Tesla isn't really telling me anything other than it needs to be replaced.
The tint shop thinks they don't know what the issue is but they've narrowed it down to the front drive unit so they're replacing it to have it examined at headquarters....
Sorry for the long post.