I called emergency roadside service today Sunday at 9 am PST for a flat tire. I was astounded that the hold time was 25 minutes! Fortunately I was in a safe location, but can you imagine someone on the side of the freeway nervously waiting for 25 minutes for someone to pick up? At the end of the call I quickly mentioned I should let him go take care of the queue, and he said it's really bad on Sundays because people call that number for general support ("how do I....") since that line is not open on Sunday.
When I first got my Tesla a year ago, I called and they picked right up, and I've assumed it would be like that if I ever have an emergency in the future. Today was, at the very least, unsettling.
On a positive note, the music on hold was an excellent mix of 80s music including Madonna's "Into the Groove."
When I first got my Tesla a year ago, I called and they picked right up, and I've assumed it would be like that if I ever have an emergency in the future. Today was, at the very least, unsettling.
On a positive note, the music on hold was an excellent mix of 80s music including Madonna's "Into the Groove."