I called TESLA road side assistance for two flats in Philadelphia. Hold times were a small part of the problem. I called for a tow at 8PM. and they said they would call back when a tow truck was on its way. an hour later no call so I called back. They said you asked for a tow tomorrow morning. I said "NO, I want a tow NOW!". An hour goes by I called back again, they say they tried to call me but dint answer so they closed the request. Turns out they had the wrong phone number. Its now 10PM, After another hour they call back and tell me they cant find a tow truck available until 8-10am the next morning. I give up and go to bed. Next morning at 7 am I call AAA and within 45 minutes I have a tow truck by 8am. I called Tesla road side assistance and they say the earliest a tow truck can get there is 10am. Fortunately I got the flat tires right down the street from my hotel and was able to make it back to the parking lot. But could you imagine leaving your car on the side of the road overnight waiting for a tow. This was a busy road, no shoulder.
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25 minute hold for emergency roadside service
- Thread starter goldengate
- Start date
I called TESLA road side assistance for two flats in Philadelphia. Hold times were a small part of the problem. I called for a tow at 8PM. and they said they would call back when a tow truck was on its way. an hour later no call so I called back. They said you asked for a tow tomorrow morning. I said "NO, I want a tow NOW!". An hour goes by I called back again, they say they tried to call me but dint answer so they closed the request. Turns out they had the wrong phone number. Its now 10PM, After another hour they call back and tell me they cant find a tow truck available until 8-10am the next morning. I give up and go to bed. Next morning at 7 am I call AAA and within 45 minutes I have a tow truck by 8am. I called Tesla road side assistance and they say the earliest a tow truck can get there is 10am. Fortunately I got the flat tires right down the street from my hotel and was able to make it back to the parking lot. But could you imagine leaving your car on the side of the road overnight waiting for a tow. This was a busy road, no shoulder.
I have never seen Tesla's Roadside Assistance service identified by Tesla as an "emergency" roadside service, although they do use the word "immediate" in their description. If it is truly an emergency (not just a flat tire, car is in a position likely to cause an accident, etc.), then some kind of first-responder service or 911 should be called.
rwjr44
Member
hill
high fiber member
hmmmm - after waiting even longer?
plus over 1½hrs for the front left loan'er tire to arrive? not sure whether to congratulate you, or say, "quit bragging".
.
You can buy whatever tires you want, it just depends on how much money you're willing to spend and how much range you're willing to lose.
It is pad used in ice hockey. It is placed on top if the jack so it wouldn't damage or puncture the battery pack during jacking up the car.
Uneven cupping and wear can be caused by a loose belt in the tire tread. Often bad front tires will cause shimmy. I once worked on a car that had all 4 tires bad, so if you are having a bad day it may need more than one.
rwjr44
Member
Blucenturion
Member
Anyone tells you it's an actual hockey puck is f....ing with you. This comes from StreetRays on ebay for $21, and inserts into a hole on the underside of the chassis. The jack then is placed under it. O rings as seen here are not used in hockey pucks, even I know that.
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Daniel in SD
(supervised)
An actual hockey puck works fine, the custom ones are just more idiot proof.
I called Tesla regarding hockey pucks and they said this is misinformation. Most emergency roadside services now know how to jack up Teslas without damage. So hockey pucks are not needed.
I called Tesla regarding needing hockey pucks and they said this is misinformation. Most emergency roadside services now know how to jack up Teslas without damage. Hockey pucks not needed.
stevewoz
Member
We have had decent Tesla roadside service for 5 flat tires. We would generally have to wait in a queue and be towed to where the tire could be put back on. We learned to get rid of the 21" wheels. Is the hockey puck due to the Tesla logo being 2 hockey sticks?
Blucenturion
Member
"Most emergency roadside services now know how to jack up Teslas without damage. Hockey pucks not needed."
And if you're fortunate enough to contract one of the "most", you're in great shape. It's your car.
And if you're fortunate enough to contract one of the "most", you're in great shape. It's your car.
Bad news...and good news!
Bad news (1): Experienced a blowout near the 126 and the 5. Took Tesla four hours to get a loaner to me 'cause it had to come in from Northridge....and the loaner wheel was on another service truck which was on a service call.
Good news: As a result of that experience, and factoring in that I make long trips, I went online and got a matching wheel from a wrecking yard. Purchased another Michelin and, voila! Spare tire and wheel. This combo now lives in the frunk (don't carry it inside the vehicle because I don't like the odor and off-gassing from the tire). Had another blowout on another wheel...quick change, and I was on my way.
Caveat: My 2013 frunk is large enough to accommodate the full-sized "spare." I
Bad news (1): Experienced a blowout near the 126 and the 5. Took Tesla four hours to get a loaner to me 'cause it had to come in from Northridge....and the loaner wheel was on another service truck which was on a service call.
Good news: As a result of that experience, and factoring in that I make long trips, I went online and got a matching wheel from a wrecking yard. Purchased another Michelin and, voila! Spare tire and wheel. This combo now lives in the frunk (don't carry it inside the vehicle because I don't like the odor and off-gassing from the tire). Had another blowout on another wheel...quick change, and I was on my way.
Caveat: My 2013 frunk is large enough to accommodate the full-sized "spare." I
Any one try this?:
Model S/X/3 Tire Repair Kit
25 minute hold for emergency roadside service
Not sure how big it is. I don't like to fill up my trunk with too much stuff.
I have a can of Fix-A-Flat right now. Not sure if it works. Assume so. I have a Model 3 Performance on 20" rims.
https://www.amazon.com/Fix-Flat-S60...tire+sealant&qid=1562004647&s=gateway&sr=8-18
Model S/X/3 Tire Repair Kit
25 minute hold for emergency roadside service
Not sure how big it is. I don't like to fill up my trunk with too much stuff.
I have a can of Fix-A-Flat right now. Not sure if it works. Assume so. I have a Model 3 Performance on 20" rims.
https://www.amazon.com/Fix-Flat-S60...tire+sealant&qid=1562004647&s=gateway&sr=8-18
TomHudson
Member
It's a shame Tesla laid off all those employees recently... they could use a few extra customer service people.
Last July, right after we got our Model 3 we took it on a road trip to Montreal. After taking the Lake Express ferry across Lake Michigan the nav system was stuck, thinking we were still in Milwaukee. I called Tesla to see what we had to do and waited on hold about 15 minutes, then just started driving because I knew more or less where I was going. After about 10 miles the nav system realized we were in Michigan and all was well so I hung up... about 25 minutes with no answer... obviously things are no better now.
Last July, right after we got our Model 3 we took it on a road trip to Montreal. After taking the Lake Express ferry across Lake Michigan the nav system was stuck, thinking we were still in Milwaukee. I called Tesla to see what we had to do and waited on hold about 15 minutes, then just started driving because I knew more or less where I was going. After about 10 miles the nav system realized we were in Michigan and all was well so I hung up... about 25 minutes with no answer... obviously things are no better now.
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