Same thing happened to me. They didn't configure your car correctly at the factory. I called them and it took about 2 business days and it was on. The bummer is that I received my car on a Tuesday and we went on a 1000 mile road trip the following weekend, so by the time I figured I had no autopilot installed it was Saturday. I called and it took until wed. to be turned on! I think they are pushing out so many 3s they can't possibly keep up.