3rd Party Delivery

[SerenityNow]

I've had kind of a rocky experience with my order. I'm in a state that does not have a Tesla store/service center, also does not offer Tesla financing. I'm curious about other owner's experience with 3rd party deliver.

I ordered my Model 3 Performance on 9/24, received a VIN w/in a couple of days (which was given to me by a chat representative, I hadn't had any contact from a Delivery Specialist). There was a snafu with my trade-in so cancelled that. Finalized financing with the MVPA with a local CU on Thursday. The check went out via snail-mail Thurs or Fri last week. The website states that for delivery all registrants have to be present to sign. My Delivery Specialist has contradicted this and said that, when there is not a trade-in involved, if no one is present when the car is delivered the 3rd party delivery company will just leave the car with the key cards locked inside and the Delivery Specialist can/will open the car for us. Which is true?

 

[jjrandorin]

Umm.. not sure but there is NO WAY IN $%Q$%! you should "accept delivery" of the car without even being there to look at it. At that point, ANYTHING you find that MIGHT have been caused by you (various rock chips, paint chips, possible chips in glass somewhere, etc) will be said to be caused by you.

Even if they "allow" you to have delivery where they will "leave the car with the keys locked inside", there is NO way you should do that. Take a day off work, or schedule it a day you can be there. I know people are busy, but you should make time for this, or you are setting yourself up for a possible world of disappointment / hurt if anything at ALL is wrong.

You would then be on this site saying "XXX is wrong but tesla is not taking care of it".

 

[SerenityNow]

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Umm.. not sure but there is NO WAY IN $%Q$%! you should "accept delivery" of the car without even being there to look at it. At that point, ANYTHING you find that MIGHT have been caused by you (various rock chips, paint chips, possible chips in glass somewhere, etc) will be said to be caused by you.

Even if they "allow" you to have delivery where they will "leave the car with the keys locked inside", there is NO way you should do that. Take a day off work, or schedule it a day you can be there. I know people are busy, but you should make time for this, or you are setting yourself up for a possible world of disappointment / hurt if anything at ALL is wrong.

You would then be on this site saying "XXX is wrong but tesla is not taking care of it".

Yes, we/I plan to take the day(s) off work to be present for delivery. I found it really odd that they would just leave a brand new car...wherever. I'm really curious if they actually do this.

 

[Someguy4747]

Though I don’t have a VIN yet, I was given this info by my delivery specialist regarding what Tesla calls “Carrier Direct” delivery:


Carrier Direct Overview



Please note for Carrier Direct delivery: Tesla cannot provide a specific date or time. After the vehicle has been fully funded and has arrived at the delivery center, the time frame is generally about 7-10 business days. The driver will deliver your vehicle even if no one is home.


We work with a 3rd party trucking company and the delivery window can vary based on distance, weather delays, or other factors. Please note that these drivers are not Tesla Employees and are not going to be able to do more than show you how to open the car with the keycard that is provided.


Sounds great right!

 

[SerenityNow]

Though I don’t have a VIN yet, I was given this info by my delivery specialist regarding what Tesla calls “Carrier Direct” delivery:


Carrier Direct Overview



Please note for Carrier Direct delivery: Tesla cannot provide a specific date or time. After the vehicle has been fully funded and has arrived at the delivery center, the time frame is generally about 7-10 business days. The driver will deliver your vehicle even if no one is home.


We work with a 3rd party trucking company and the delivery window can vary based on distance, weather delays, or other factors. Please note that these drivers are not Tesla Employees and are not going to be able to do more than show you how to open the car with the keycard that is provided.


Sounds great right!

 

[SerenityNow]

Ah, thank you. I dug through my emails from my Delivery Specialist and that is at the very bottom of one of them. So, it is, I suppose.

 

[microman]

mine is also Carrier Direct. Dont know how I feel fully paying for the car before getting to inspect it.. but, its the only way here

 

[Someguy4747]

Basically, we are told we have no control over, nor will we be provided, a date or time for the car to be delivered?! We are told the car will be delivered whether we are home or not. We apparently will have no ability to inspect the vehicle before taking delivery. Even if we do happen to be there during delivery, the driver will not be able to do anything more than show us how to “start” the car.

Anybody have experience with this process? Is it really as bad as it sounds?

 

[SerenityNow]

Basically, we are told we have no control over, nor will we be provided, a date or time for the car to be delivered?! We are told the car will be delivered whether we are home or not. We apparently will have no ability to inspect the vehicle before taking delivery. Even if we do happen to be there during delivery, the driver will not be able to do anything more than show us how to “start” the car.

Anybody have experience with this process? Is it really as bad as it sounds?

Basically, we are told we have no control over, nor will we be provided, a date or time for the car to be delivered?! We are told the car will be delivered whether we are home or not. We apparently will have no ability to inspect the vehicle before taking delivery. Even if we do happen to be there during delivery, the driver will not be able to do anything more than show us how to “start” the car.

Anybody have experience with this process? Is it really as bad as it sounds?

My hope is that the carrier will work with you on delivery date... hope but I have no idea. I really would like to hear from folks who have received their cars this way.

 

[AgentScarn7]

Umm.. not sure but there is NO WAY IN $%Q$%! you should "accept delivery" of the car without even being there to look at it. At that point, ANYTHING you find that MIGHT have been caused by you (various rock chips, paint chips, possible chips in glass somewhere, etc) will be said to be caused by you.

Even if they "allow" you to have delivery where they will "leave the car with the keys locked inside", there is NO way you should do that. Take a day off work, or schedule it a day you can be there. I know people are busy, but you should make time for this, or you are setting yourself up for a possible world of disappointment / hurt if anything at ALL is wrong.

You would then be on this site saying "XXX is wrong but tesla is not taking care of it".

I believe Tesla takes the stance of FOB loaded truck for the third party delivery (i.e. the transfer of ownership takes place when the vehicle is placed on the third party carrier). If that’s the case then I don’t believe you can refuse delivery via third party regardless of the issues.

 

[jjrandorin]

I doubt you can refuse delivery but you can likely still note damage, etc. The third party delivery sounds like what happens when one lives in a state that does not allow tesla to sell cars. Those of you who are posing in this thread about being told you have third party delivery (and that tesla REQUIRES full payment up front), I would bet money that you live in states that do not allow tesla to sell direct.

Blame your state, not tesla, for the fact that they likely have to get third party delivery (as they are not allowed to sell in your state) and you are not allowed to inspect the car in person before buying it. They likely have to have full payment, and deliver that way, because you have to buy the car in another state.

Blame your state.

 

[AgentScarn7]

I doubt you can refuse delivery but you can likely still note damage, etc. The third party delivery sounds like what happens when one lives in a state that does not allow tesla to sell cars. Those of you who are posing in this thread about being told you have third party delivery (and that tesla REQUIRES full payment up front), I would bet money that you live in states that do not allow tesla to sell direct.

Blame your state, not tesla, for the fact that they likely have to get third party delivery (as they are not allowed to sell in your state) and you are not allowed to inspect the car in person before buying it. They likely have to have full payment, and deliver that way, because you have to buy the car in another state.

Blame your state.

It sucks that I cannot by a Tesla directly in my state. It’s third party delivery or a 6 hour drive to the nearest service center. I blame my state. However, I also blame Tesla for having so many production issues that they ship less than acceptable brand new vehicles.

 

[jjrandorin]

Those of you who are buying cars in states that doesnt allow tesla to sell cars, are there service centers in your state? I am guessing not.. and if that was the case for me, you guys (and gals) are WAAAY more risk tolerant than I am.

No way I would buy a new car that would require a drive to another state to service it. Of course, as a native southern californian, its possible for me to drive 8+ hours north and not leave my state, so there is that.

 

[jkoya]

Do the states without Tesla Service Centers have Mobile Service ?

 

[shinytop]

My MX was delivered to my house. Since I live 6 hours from nearest delivery center, Atlanta, and 7 hours from closest in state I accepted that. In the final week before I ordered Tesla did open a service center (lite) in my city so I took a chance and had it delivered. It arrived dirty and with bugs but was otherwise flawless. Immediately had it detailed. After a month of drought had first rain and found that driver side wiper went past the windshield by less than an inch. Service center fixed it in 15 minutes.

The driver did not like accessibility for a big rig in my neighborhood and asked me to meet him at a big parking lot about a mile from my house. I did. I did have to sign for the car but have no knowledge if I could have refused. Very happy with quality of the car.

 

[Someguy4747]

Those of you who are buying cars in states that doesnt allow tesla to sell cars, are there service centers in your state? I am guessing not.. and if that was the case for me, you guys (and gals) are WAAAY more risk tolerant than I am.

No way I would buy a new car that would require a drive to another state to service it. Of course, as a native southern californian, its possible for me to drive 8+ hours north and not leave my state, so there is that.

I am definitely a little nervous about this. We have mobile techs here in New Mexico, but no service centers. I have heard really good things about the mobile techs though!

 

[SerenityNow]

I believe Tesla takes the stance of FOB loaded truck for the third party delivery (i.e. the transfer of ownership takes place when the vehicle is placed on the third party carrier). If that’s the case then I don’t believe you can refuse delivery via third party regardless of the issues.

This is what I found in the MVPA:

If you wish to pick up your Vehicle in a state where we are not licensed to sell the Vehicle, or if you and Tesla otherwise agree, Tesla will, on your behalf, coordinate the shipment of your Vehicle to you from our factory in California or another state where we are licensed to sell the Vehicle. In such a case, you agree that this is a shipment contract under which Tesla will coordinate the shipping of the Vehicle to you via a third-party common carrier. You agree that delivery of the Vehicle, including the transfer of title and risk of loss to you, will occur at the time your Vehicle is loaded onto the common carrier’s transport (i.e., FOB shipping point). The carrier will insure your Vehicle while in transit and you will be the beneficiary of any claims for damage to the Vehicle or losses occurring while the Vehicle is in the possession of a common carrier.

 

[SerenityNow]

I am definitely a little nervous about this. We have mobile techs here in New Mexico, but no service centers. I have heard really good things about the mobile techs though!

Yeah, I've heard good things about their service as well.