Bought a 2019 LR Model X and at first it slightly cooled, then nothing at all. Took it to SC in Bellevue, WA, they had it for 5 days and couldn't figure it out, said they needed to order parts...over a month and still waiting on parts, they keep resetting the appointment date. Luckily I do live in the Pac NW but it does still get hot inside the car even at 75 (it was 98 interior the other day so only option was to roll down windows, no cool air at all!) SC has been nothing but disappointing, really frustrating. I made a new appointment at a different service center in Lynnwood because I am not waiting another 3 weeks as summer rolls in for them to "wait on parts," that is ridiculous.