I picked up my Y yesterday and I thought that I would share a few issues that I had.
First off, the car is perfect, no panel or paint issues. VIN is 640X and is a non-P, white with black interior, FSD, 19" Gemini's, AWD reserved on 3/19/2019.
I made the final payment on Thursday morning for pickup at the Dublin, CA Service Center the next day. I had to wait until one hour before pickup (I was getting quite anxious) before I was able to click "Accept Delivery" in my account. Only then did the car show show up on my app and only after I had to log off and log on the app. You need to use the app to unlock the car so it's rather important.
Apparently a final payment does not automatically trigger the "Accept Delivery" button being available in the account. Several times my rep said that they had to do something (their words, not mine). My advice is to pay for the car several days before your pickup date.
The instructions on what to do with the paperwork was confusing. We were initially told (via an email) to leave it in a dropbox at the Service Center (our rep even sent us a pic of the dropbox), The guys at the Service Center told us that there was no dropbox and to drop it into any FedEx box, but our rep called and pointed out that the FedEx envelope had no addressee so it would get lost. Finally, the Service Center guys accepted the package.
I hope that you're as happy with the car as I am!
Cliff
First off, the car is perfect, no panel or paint issues. VIN is 640X and is a non-P, white with black interior, FSD, 19" Gemini's, AWD reserved on 3/19/2019.
I made the final payment on Thursday morning for pickup at the Dublin, CA Service Center the next day. I had to wait until one hour before pickup (I was getting quite anxious) before I was able to click "Accept Delivery" in my account. Only then did the car show show up on my app and only after I had to log off and log on the app. You need to use the app to unlock the car so it's rather important.
Apparently a final payment does not automatically trigger the "Accept Delivery" button being available in the account. Several times my rep said that they had to do something (their words, not mine). My advice is to pay for the car several days before your pickup date.
The instructions on what to do with the paperwork was confusing. We were initially told (via an email) to leave it in a dropbox at the Service Center (our rep even sent us a pic of the dropbox), The guys at the Service Center told us that there was no dropbox and to drop it into any FedEx box, but our rep called and pointed out that the FedEx envelope had no addressee so it would get lost. Finally, the Service Center guys accepted the package.
I hope that you're as happy with the car as I am!
Cliff