Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Acceptable XPEL XR Plus Install?

oreobbq

Member
Jan 8, 2021
227
299
Houston
Get a refund and take your car somewhere else. Switching the product without telling you on top of a poor install is unacceptable.

As far as the door window edges go, some places will just use precut templates vs applying the film and cutting the edge so the film is flush with the glass. It's not uncommon and it doesn't mean a shop is bad. It is on you to find out how the shop likes to operate. A seamless install on frameless windows in particular looks significantly better.
 

B401

Member
Apr 19, 2021
9
3
South Florida
What was wrong with the install? I have a big piece of dirt on my rear glass and some uneven cuts on the side that annoy me. (Just wondering what the lifetime warranty really covers)
Creases and scratches in the back window along with air bubbles and contamination bubbles, same for the front windshield. It's been over a month in 95-degree heat and nothing cleared up..
 

techlogik

Member
Mar 22, 2021
312
192
FL
Unfortunately, it doesn't say anything about the installer and issues regarding that the warranty. Warranty only applies to product failure/defects etc..
 
  • Like
Reactions: Jejunjm

pegasus2020

Member
Jul 8, 2021
7
1
Maryland
Thank you for choosing XPEL. But sorry that you were not completely satisfied with the results, certified XPEL installers are trained to avoid mistakes such as this.
From this experience, I think XPEL needs to evaluate their authorized installers. Major red flag if an installer invoices a client for XPEL products and installed a different product without consulting the customer. I paid for the service, received something else, and they failed to tell me in any point of the process. What would happen with my warranty later?

Update from my original post - I did file a complaint with XPEL and a rep contacted me to "resolve" my issue with the installer. I wish XPEL could have helped me argue for a full refund. In the end, I received a 70% refund from the first installer and did not have to return to remove the film. I went to another XPEL authorized installer to remove and install. I did have to pay a more than I had budgeted for the second time around.
 

fortunex

Member
Mar 19, 2021
74
24
Arizona
From this experience, I think XPEL needs to evaluate their authorized installers. Major red flag if an installer invoices a client for XPEL products and installed a different product without consulting the customer. I paid for the service, received something else, and they failed to tell me in any point of the process. What would happen with my warranty later?

Update from my original post - I did file a complaint with XPEL and a rep contacted me to "resolve" my issue with the installer. I wish XPEL could have helped me argue for a full refund. In the end, I received a 70% refund from the first installer and did not have to return to remove the film. I went to another XPEL authorized installer to remove and install. I did have to pay a more than I had budgeted for the second time around.
The red flag is for the installer, not XPEL. Product companies have installer partners but the business and day to day decisions are made by the installer. XPEL can't be at fault for what the installer did to your vehicle.

That said, they should reevaluate the qualifications of that particular installer of that's what they doing with the product.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top