Accessing account

[Wol747]

I don't often go into my Tesla account and today I found it wanted some code or something from an "Authentication app".
Alternatively it wanted a code from a one time code that I suppose I was supposed to have. I don't.
Any ideas?

 

[Jacques10]

I don't often go into my Tesla account and today I found it wanted some code or something from an "Authentication app".
Alternatively it wanted a code from a one time code that I suppose I was supposed to have. I don't.
Any ideas?

My experience is the additional security via the "Authenticator" code is optional, but given that it has been activated on your account you probably have a couple of options, either contact Tesla and get them to disable the security option or download "Google Authenticator". Google Authenticator is a phone app and there are others.

 

[Hairyman]

2FA is generally a good idea

 

[Wol747]

My experience is the additional security via the "Authenticator" code is optional, but given that it has been activated on your account you probably have a couple of options, either contact Tesla and get them to disable the security option or download "Google Authenticator". Google Authenticator is a phone app and there are others.

I've got - just noticed - an app called "authenticator" on my iPhone which has a couple of shops' codes on it - I must have used it some time ago, but I rarely have my phone on or with me so I can't remember.
The Tesla site just says to use an authenticator - but how? Do I have to phone Tesla, or what?

 

[Jacques10]

I've got - just noticed - an app called "authenticator" on my iPhone which has a couple of shops' codes on it - I must have used it some time ago, but I rarely have my phone on or with me so I can't remember.
The Tesla site just says to use an authenticator - but how? Do I have to phone Tesla, or what?

Hmm, one of the accounts in Authenticator should be from Tesla, that should be the code you need .......they refresh every 30 seconds.

 

[Wol747]

Hmm, one of the accounts in Authenticator should be from Tesla, that should be the code you need .......they refresh every 30 seconds.

I'm not very well up on these app thingies (as you can see!): I don't know how to get Tesla to send a code to this app since I've never done it before.

 

[Wol747]

I think I've got it! (Thanks for the help).
I managed to find the back-up codes that I obviously set up a long time ago and got in that way and found the authenticator set-up page which appeared to also be set up. But I didn't know what phone no. it used so I set up another "device". It worked but god knows how!