An stupid question about my Tesla account.

[Roy2001]

I have a stupid question and cannot find Tesla contact. Days ago I enabled 2 step login with my Tesla account with MS Authenticator installed on my phone.

Yesterday the new iPhone 13 arrived, I transfered everything to new phone. However the MS Authenticator lost the Tesla info and I cannot login to my Tesla account.

I wonder if Tesla support is the only way. Thank you.

 

[Bigriver]

What keeps you from using your old phone for authentication, and then once in, you can delete/add authentication devices?

 

[pp61]

You can very easy move all your passwords to new phone. Just open the authenticator and follow how to copy accounts.

 

[MorrisonHiker]

You can use your backup passcodes to access your account if you no longer have the authenticator set up correctly.

Hopefully you remember where you stored your backup passcodes.

 

[Roy2001]

What keeps you from using your old phone for authentication, and then once in, you can delete/add authentication devices?

I reset my old phone immediately after transferring data.

 

[Roy2001]

You can use your backup passcodes to access your account if you no longer have the authenticator set up correctly.



Hopefully you remember where you stored your backup passcodes.

I never setup backup password......

 

[jjrandorin]

I never setup backup password......

You will need to contact tesla.

Perhaps take a look at this thread. The last page of it has a contact phone number someone had success getting help from tesla on this situation.

Locked out of my Tesla account - Multi Factor Authorisation.

No. That would not be true two-factor then. Something you know and something you have. Most 2FA is associated with a phone number (technically "something you have"). Tesla uses an authenticator app - the one MS made is good because it can backup to iCloud on iPhone AND has a recovery email...

teslamotorsclub.com