TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

... and another impressive Tesla service story ...

Discussion in 'Hong Kong' started by Vmax, Aug 15, 2015.

  1. Vmax

    Vmax Member

    Joined:
    Mar 1, 2014
    Messages:
    585
    Location:
    Hong Kong
    Had a badly punctured tire in Sek Kong this afternoon. Beyond possibility of repair. Called the service hotline. They offered to send me a service car with a spare tire, which I would have to return within two days. When I told them I would bring the car to their service center on Monday to return the spare and buy a new tire from them, they offered me to send a tow truck and replace my tire with a new one this afternoon.
    Tow truck arrived almost within the estimated time (45 min), and service center replaced my tire late this afternoon.
    Try doing this with BMW, Benz, Audi etc. They would have told you "call us on Monday to make an appointment".
     
  2. gubes

    gubes Member

    Joined:
    Mar 26, 2014
    Messages:
    123
    Location:
    Hong Kong
    I am hearing good things about the service - won't know until my Tesla arrives in November. By the way, does anyone know that if you take your Tesla in for a service or if something goes wrong with your car, they come and pick it up and give you another Tesla to use until your car is ready?
     
  3. AppleFan

    AppleFan Member

    Joined:
    Mar 1, 2014
    Messages:
    233
    Location:
    Hong Kong
    Yes, they do pick-up and delivery. You have to ask for it, but it's usually possible. Loaner is more difficult, but still possible -- may need to wait a few days/weeks until one is available.
     
  4. MingMan

    MingMan Member

    Joined:
    Jun 23, 2015
    Messages:
    132
    Location:
    Hong Kong
    Hope that Tesla will keep this customer service standard up. I am very sure that BMW and MB cannot and will not be able to match this kind of service standard. Comparing these two brands whose cars I have owned/own now, BMW is worse. Even though I told them what were wrong with my car when bringing it for routine service, it just did not fix them. I had to return the car to the service centre 2 weeks after they had done their "service". Now, about a month after the "re-service", one of the problems came back again.
     
  5. 3fiftynine

    3fiftynine Member

    Joined:
    Oct 19, 2014
    Messages:
    256
    Location:
    Hong Kong
    Yes unless you definitely need the loaner be considerate as there could be someone else who need it more than you do. I did enjoy a P85+ loaner for a day while they had to check the 3G reception and firmware upgrading issue. Normally they have enough staff to go to your work location to do pick up and delivery.
     
  6. lx3h

    lx3h Charged.hk TSLA Grp Rep

    Joined:
    Jan 3, 2014
    Messages:
    1,302
    Location:
    Hong Kong SAR China
    I have been in the loaner queue for months, someone else has been in the waiting list for almost a year. Not sure how their prioritize this.
     

Share This Page