I'm new here trying to buy a MY. Just not sure if I should order online or go to the store and order through an OA. I'm thinking if I order through an OA I might have a connection to call to inquire on order status...? Does OA get commission on the sale if ordered at the store? I'm learning and new to Tesla process.
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Any difference to order MY online vs with an OA at the store?
- Thread starter 1800sss
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xtnvieira
Member
You’ll eventually be connected to a sales associate no matter what method you use to purchase it just might take longer before you speak to someone in person with an online order because your delivery will be pretty far out.
I pre-ordered a Model Y in-line after the reveal, updated the order in Aug. and still have not been contacted by a Tesla associate during that whole time.
I’m not complaining, just giving you my experience.
I pre-ordered a Model Y in-line after the reveal, updated the order in Aug. and still have not been contacted by a Tesla associate during that whole time.
I’m not complaining, just giving you my experience.
xtnvieira
Member
Thx for your experience post.
When ordering online, I assume buyers will be assigned a random OA and are stuck with whomever (OA) gets assigned to you as a buyer good or bad.
I saw a video from Dave (Socalawyer) saying that you cannot switch/change OA once you have an OA assigned to you. I totally agree with him on his point if you get stuck with a bad OA.
When ordering online, I assume buyers will be assigned a random OA and are stuck with whomever (OA) gets assigned to you as a buyer good or bad.
I saw a video from Dave (Socalawyer) saying that you cannot switch/change OA once you have an OA assigned to you. I totally agree with him on his point if you get stuck with a bad OA.
I don't say this to be rude, but only factual to my own experience purchasing a Model 3 last year. I actually found the phone reps to eventually be more helpful than those at the sales center where I planned to take delivery. The delivery center folks, I would be shocked if they're commission, because there was a general malaise at best and usually annoyance if I asked a question or had the gall to think a returned phone call or text within 48 hours would have been reasonable.
I guess my takeaway was that Tesla has very little interest (or ability), despite selling cars to plenty of people with higher expectations (and usually incomes and/or net worth), to invest any more than they absolutely need in their sales operations on the ground.
My experience was literally the polar opposite of going to an ordinary car dealership, where the creepiness, dishonesty and overall antiquated process was replaced by people who cared and did as little as possible and seemed to be not at all supported or cared for by the company they work for. With that assuming the compensation correlates. Maybe Wall St right now loves Tesla's ability to keep sales and operational costs low, but this approach is what will cause the company to eventually hit a wall with many consumers who are used to their Honda or Toyota dealership at least acting like they care and managing follow up when needed.
My experience may be out of the ordinary, but seems in line with others who went the same route.
I guess my takeaway was that Tesla has very little interest (or ability), despite selling cars to plenty of people with higher expectations (and usually incomes and/or net worth), to invest any more than they absolutely need in their sales operations on the ground.
My experience was literally the polar opposite of going to an ordinary car dealership, where the creepiness, dishonesty and overall antiquated process was replaced by people who cared and did as little as possible and seemed to be not at all supported or cared for by the company they work for. With that assuming the compensation correlates. Maybe Wall St right now loves Tesla's ability to keep sales and operational costs low, but this approach is what will cause the company to eventually hit a wall with many consumers who are used to their Honda or Toyota dealership at least acting like they care and managing follow up when needed.
My experience may be out of the ordinary, but seems in line with others who went the same route.
Aarons12
Enjoying my Pearl White LR AWD with inductions
I just came from a store where i had a chance to test drive a M3. i have ordered a Y but figured this would give me some idea, at least. when i first called there and the guy answered a few questions, i asked if it helped him if i ordered through him but he said no, all he would do would help me put in the online order, which wasn't exactly complicated. today at the test drive, the associate was very helpful, knowledgable, and no pressure at all. though of course, he knew i already had one on order.
i did not get any feeling that he knew more about delivery dates than folks on here.
i did not get any feeling that he knew more about delivery dates than folks on here.
Uncle Paul
Well-Known Member
There are people who claim to be able to assist buyers to get "a better deal", but their main interest is getting you to use their referral code. If you get enough referrals they can get a New Roadster ($200,000) for FREE. They can get extra FREE Supercharging etc.
This is significant motivation to get owners to encourage other to buy a car, but some people have made a business out of filling their loot boxes.
No reason to not use one of these referral guys, but Tesla feels it goes outside the spirit of their offer, and does not really like it much.
Currently buyers can do what they wish. The system is set up for most to simply go on line and place a reservation with a credit card. They can either configure their cars at that time, or it used to be you would place a reservation, and configure closer to taking delivery.
As your car becomes available, you will be contacted by a delivery specialist or customer advisor who will match you up with your order and arrange delivery details plus payment.
This changes a bit if you want to order a used car or demo. Then you will want to contact an advisor to help search for the elusive "great deal"
They basicaly want to make it like buying a smart phone on line.
This is significant motivation to get owners to encourage other to buy a car, but some people have made a business out of filling their loot boxes.
No reason to not use one of these referral guys, but Tesla feels it goes outside the spirit of their offer, and does not really like it much.
Currently buyers can do what they wish. The system is set up for most to simply go on line and place a reservation with a credit card. They can either configure their cars at that time, or it used to be you would place a reservation, and configure closer to taking delivery.
As your car becomes available, you will be contacted by a delivery specialist or customer advisor who will match you up with your order and arrange delivery details plus payment.
This changes a bit if you want to order a used car or demo. Then you will want to contact an advisor to help search for the elusive "great deal"
They basicaly want to make it like buying a smart phone on line.
swaltner
Active Member
Currently, no referral bonus for ordering a Model Y. Those deliveries are many months away, especially for new orders, so Tesla has no desire to incentivize them right now.
When they eventually allow referrals on the Y, you need to click the referral link to take you to the Tesla site. If you go to the Tesla site directly and configure a car from there, it will not ask you for a referral code and you will likely have trouble adding it after the fact. When you want the referral bonus, you NEED to follow the referral link.
When they eventually allow referrals on the Y, you need to click the referral link to take you to the Tesla site. If you go to the Tesla site directly and configure a car from there, it will not ask you for a referral code and you will likely have trouble adding it after the fact. When you want the referral bonus, you NEED to follow the referral link.
I ordered mine in the store yesterday. When I walked in it was lunch break and the rep that was working the "front desk" was less than helpful and all but ignored me while on his computer. I sat in the Y and S in the showroom, opened up all the hatches, etc. I was ready to leave but another rep arrived. He was super helpful, spent a lot of time answering my questions and didn't put on any pressure.
I decided that I was going to oder the Y and decided to do it there at the store (on a computer they have in the showroom). It seemed funner to do "in store" even though its really the same and I wanted to give him credit for my order given how much time he spent with me.
In short, the process of ordering in store is not different as they just make a computer available for you to place the order. If and when you can use a referral code for the Model Y, you could just enter that URL into said computer so that is not really a factor.
I decided that I was going to oder the Y and decided to do it there at the store (on a computer they have in the showroom). It seemed funner to do "in store" even though its really the same and I wanted to give him credit for my order given how much time he spent with me.
In short, the process of ordering in store is not different as they just make a computer available for you to place the order. If and when you can use a referral code for the Model Y, you could just enter that URL into said computer so that is not really a factor.
Aarons12
Enjoying my Pearl White LR AWD with inductions
i heard that if you take your laptop into an open meadow during a full moon, dance around it seven times and chant elon's name as you hit the 'order' button, you get your car 6 hours earlier than everybody else.
iustin
Member
Aarons12
Enjoying my Pearl White LR AWD with inductions
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