App is not connecting

[Doctor. Yogini]

Hi I used to use my app to pre-condition my car, check on charging status, etc.
Now the only option on the app that works is the controls, but I can't use if for anything else
It seems that the app is not connecting to my car. Any thoughts on what to do?

 

[nate704]

It happened a few times. my car was away from me (my wife was driving in town), and I couldn't connect my app to the car. As soon as my wife arrived home, my app started working again.

 

[GBMaryland]

I have a lot of issues with the car doesn’t detect my phone even when I’m standing right next to the car.

 

[KDiZ88]

For the last 2 weeks I have been having severe issues connecting via the app. Any indication this is a widespread issue?

 

[westyeat]

I’ve had the same problem since yesterday afternoon- no problems at all previously but now the app continues to spin and says “Last seen x hours ago”. No ability to start climate controls, location hasn’t updated, and no ability to view live cameras on sentry mode. I can unlock and drive the car using my phone as a key normally, just no app connection to the car.

 

[E90alex]

Has happened with my Model 3 a few times the last few weeks.

 

[atlchamp]

Happening to me with my model 3 as well. What’s the fix?

 

[avs007]

It only happened a handful of times for me when the car had perfectly fine cell signal. In those cases, a scroll wheel reboot of the car fixed it for me.

 

[ncridgerunner]

I've been signing out of the app and then signing back in to reconnect. My connection is lost at least once a week.

 

[Physicslawyer]

This has been happening to me also. Tesla went to my house for service, and they couldn't open the car. I was at work, and they called me and asked me to open the car. I couldn't.

My app says "last seen three days ago." Last time, I tried signing out of the app, i took the app of my phone, nothing. The only thing that worked was holding both wheels and restarting the car.

This is my second 2022 MYP. This didn't happen with my other MYP over 16k miles. It has happened multiple times in the past month with this one, and is frustrating.

 

[avs007]

This has been happening to me also. Tesla went to my house for service, and they couldn't open the car. I was at work, and they called me and asked me to open the car. I couldn't.

My app says "last seen three days ago." Last time, I tried signing out of the app, i took the app of my phone, nothing. The only thing that worked was holding both wheels and restarting the car.

This is my second 2022 MYP. This didn't happen with my other MYP over 16k miles. It has happened multiple times in the past month with this one, and is frustrating.

I think it's the current software release. This has literally never happened to me in the last 2 years, but has happened twice so far with the current firmware version.

 

[Nubo]

I wonder if maybe it has trouble when phone switches from cellular data to WiFi because it seems to work fine away from home. A couple of times I have disabled WiFi on the phone at home and regained control.

 

[Physicslawyer]

I don't use wifi on my phone

 

[Nubo]

I don't use wifi on my phone

Then maybe not wifi as cause per se, but perhaps something hung in the network stack that got reset when I switched sources.

 

[bladder01]

I've also been having issues for several months connecting from the App to the car (across multiple phones, Android/iOS, app reinstalls, service calls, system/computer replacements, etc.)

The only thing that works for me is to reboot the car when I park it away from a wifi connection, and then remember to do that after each time it goes into drive.

More details: No app connectivity until I reboot with both scroll wheels