Moderator note: Edited thread title for accuracy.
I have the Homelink set to open 100ft from my garage door as I pull in my driveway. It has worked extremely well for months... until it tried to crush me. (Yea I know it wouldn't even dent the car) When I pull down the driveway I pull about 20 feet past the door and then back in. This time when I came to a stop and put the car into reverse the screen went black, computer crashed and the Tesla symbol came up. About 5 seconds later it was back to normal. I backed up the car and just as I was in the garage I heard a loud bang. I had hit my garage door. I thought I was crazy. I was using my reverse camera and mirrors and the door was open. I have videos cameras outside as well as the footage from my car. I reviewed footage from both. When the computer reset it re-triggered the garage door opener to fire as if I was pulling into my driveway 100ft away even thought I was 10ft away. Unfortunately there is a delay so my car was under the door when it started to close it. (not far enough to hit the laser) I contacted Tesla right away. I sent all the information and pictures. I spent 30 minutes on the phone with a tech explaining everything.
The answer: YOUR CAR IS NOT EQUIPPED WITH SUMMON. Yes. 30 minutes on the phone with a tech. Pictures of everything that occurred. Reviewing of my computer log. This was Tesla's answer. When Tesla called me to tell me this asinine response the tech on the phone said he would investigate further. I reached out to the tech who had originally called me. No response. This occured in November and nothing. Bent garage door and scratched paint and the fault will happen again. The programming for the garage door should have some logic to prevent this.
TESLA this isnt safe and could result in injury or damage.
I have the Homelink set to open 100ft from my garage door as I pull in my driveway. It has worked extremely well for months... until it tried to crush me. (Yea I know it wouldn't even dent the car) When I pull down the driveway I pull about 20 feet past the door and then back in. This time when I came to a stop and put the car into reverse the screen went black, computer crashed and the Tesla symbol came up. About 5 seconds later it was back to normal. I backed up the car and just as I was in the garage I heard a loud bang. I had hit my garage door. I thought I was crazy. I was using my reverse camera and mirrors and the door was open. I have videos cameras outside as well as the footage from my car. I reviewed footage from both. When the computer reset it re-triggered the garage door opener to fire as if I was pulling into my driveway 100ft away even thought I was 10ft away. Unfortunately there is a delay so my car was under the door when it started to close it. (not far enough to hit the laser) I contacted Tesla right away. I sent all the information and pictures. I spent 30 minutes on the phone with a tech explaining everything.
The answer: YOUR CAR IS NOT EQUIPPED WITH SUMMON. Yes. 30 minutes on the phone with a tech. Pictures of everything that occurred. Reviewing of my computer log. This was Tesla's answer. When Tesla called me to tell me this asinine response the tech on the phone said he would investigate further. I reached out to the tech who had originally called me. No response. This occured in November and nothing. Bent garage door and scratched paint and the fault will happen again. The programming for the garage door should have some logic to prevent this.
TESLA this isnt safe and could result in injury or damage.
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