I learned this the hard way yesterday in the middle of the Texas ice storms where power was out everywhere. My system was fine all day until about noon then my inverter would turn off my panels. I thought it was inverter issues, so I flipped breakers, etc. Also went outside and noticed the inverter knob froze over so I couldn't do anything there. (spent a few mins researching cold weather operating range and ruled this from being the issue. will go negative-alot before it's an issue).
I did notice the inverters would occasionally bleep on for a split minute then off again, but wouldn't ever stay on long enough to charge. It effectively forced my home to power itself from the battery in the middle of a storm where I should be charging battery to 100% and powering my home from the sun.. .instead it was drawing from precious battery that should be reserved for sun down. Calling Telsa support (tier 1) was beyond frustrating because Tier 1 is clueless and gave me a wide range of non sense answers that just was illogical. My 4th call (yes... 4th! ) I finally found a person that seem to know what she was talking about.
Basically said that peak sun (11+ kwH for me) with my current home draw.. was too much for the batteries to charge.. so it would shut down the inverter. So I need to consume more so less is forced to the battery. She even gave an example where another customer ran his oven to increase house consumption. I immediately turned on my pool pump.. ran the DC as fast as I could and bam! That worked. Increasing my consumption to 5 kw left less available for the battery and turned on the inverter. I was charging again! By the time I worked this out, I had wasted 3 hours of peak battery charging time so got to sun down with a 80% full battery instead of 100%. Was tough trying to conserve battery overnight to keep the heater on during the ice storms, but we got through it.
In technical terms, I think the max charge rate per battery is 3.3. That means I needed to turn the consumption up leaving less than 6.6 going to the battery otherwise inverter would turn off.
Posting this now in the morning so others may be aware and learn from.
I did notice the inverters would occasionally bleep on for a split minute then off again, but wouldn't ever stay on long enough to charge. It effectively forced my home to power itself from the battery in the middle of a storm where I should be charging battery to 100% and powering my home from the sun.. .instead it was drawing from precious battery that should be reserved for sun down. Calling Telsa support (tier 1) was beyond frustrating because Tier 1 is clueless and gave me a wide range of non sense answers that just was illogical. My 4th call (yes... 4th! ) I finally found a person that seem to know what she was talking about.
Basically said that peak sun (11+ kwH for me) with my current home draw.. was too much for the batteries to charge.. so it would shut down the inverter. So I need to consume more so less is forced to the battery. She even gave an example where another customer ran his oven to increase house consumption. I immediately turned on my pool pump.. ran the DC as fast as I could and bam! That worked. Increasing my consumption to 5 kw left less available for the battery and turned on the inverter. I was charging again! By the time I worked this out, I had wasted 3 hours of peak battery charging time so got to sun down with a 80% full battery instead of 100%. Was tough trying to conserve battery overnight to keep the heater on during the ice storms, but we got through it.
In technical terms, I think the max charge rate per battery is 3.3. That means I needed to turn the consumption up leaving less than 6.6 going to the battery otherwise inverter would turn off.
Posting this now in the morning so others may be aware and learn from.