Hello all,
I have an interesting, and very very frustrating story to share with my X, and was looking for the community's thoughts.
I took delivery of a X end of October, and love the car to death. I won't drive any other car in my life I love Tesla so much. Although, that excitement started to fade after I discovered days after delivery many mechanical and cosmetic issues, from the basic creaking and cracking of falcon wing doors when opening and closed, misaligned doors, spoiler failing, door motors failing, windows getting caught under the trim, trim that started falling off, window seals letting air and sometimes rain if it rains hard enough, etc. Now, all that was fixed under 4-5 service appointments till November from Ranger visits and to Tesla coming up to take the car. Not a good impression after forking out $150,000. The car has been tired up with Tesla maybe about 2-3 weeks at this point. Again, totally understand issues happen with a new company and they were handled, kinda. Recently, I was going to wait until Spring to take it in for even more issues, including rattling coming from the driver side vent, very loud rattling (sounds like a marble rolling around) in the FWD which was an issue that was "fixed" twice, and now my driver side seat creaks every time I break almost like running a pen against a zipper sound. That is until...
Recently, my X was involved in an accident (minor, where a car sliding toward me, to avoid hitting me took me off a ditch into the highway). Sadly the other driver lost control, and to avoid him my only choice was to slide into a ditch, which the other driver drove away, and I couldn't catch a plate. Long story short, I'm towed out, which caused some front bumper damage which I expected to pay and be done with it. Minor cracks, no biggie although DYING on the inside of course. Although, that was just the beginning.
I drove the car home, with the car shaking and all off aligned from me smacking my side into a snowpack (although, no visible body damage besides what was caused by the towing company). As I'm backing into a spot at my parking garage where I live, as I turn the wheel all the right and my entire front passenger side wheel falls off as the car lays on the wheel. The car automatically starts raising suspension; the entire wheel came right off the rod. After everything that has happened, I wanted to break down myself at this point. Triple AAA was able to get it towed to where I arranged for the only body damage "Tesla Certified" whatever that means at this point, center in Ohio.
There was over $10,000 of damage, and that was toward the first week of December it has been with Suburban Collision, and just "finished" last week, almost 2 months of no car to boot. Being in Toledo, and Cleveland being about two hours away, I requested and reached out to Tesla if I could have them check it over to make sure all was okay, as it wouldn't be a simple drive if I find something wrong with the car back to Suburban.
Tesla was more than happy to fit me in no questions asked, and took delivery of the car from the body center, and I mentioned about my issues above if they could take a look at them. Not a problem, but that is where matters get worse.
I just recently tonight received a call from Tesla, who let me know that while they were fixing my window and going for a test drive, the car and battery started going up in smoke which caused Tesla to have to tow it back. I was informed that the body center did not put the battery back on correctly, causing many important wires to be pinched and melted all around the car. Out of everything that has started with the car, and here we end, this car will never be the same, and I am now so scared to even take the car back as I will have the feeling its being held by tape. I understand its "Tesla Certified", and maybe I am just unlucky, but the battery, the one biggest thing you can't screw up, goes wrong.
Tesla is flying in someone to look at the car, offered a loaner, and has been more than accommodating for the situation which luckily happened in their care and not while I could have been in traffic and not maybe able to simply pull over, which raises huge safety concerns with me. Tesla even said any costs needed would absolutely be taken care of Suburban.
So community, I was looking for your thoughts on my situation. I truthfully feel for a $150,000 car, this has been a giant hassle with the build from the start and now to the end, and almost want a new X at this point, and it sounds like it would be on Suburban's dime. Would any of you accept the car back after all that it has been through? What concerns me is know that this body center couldn't even do the battery right, what else is wrong with the computer on wheels? What will pop up 2 months, maybe a year from now?
Thank you for taking the time to read from a very frustrated, but still Tesla all the way, owner.
I have an interesting, and very very frustrating story to share with my X, and was looking for the community's thoughts.
I took delivery of a X end of October, and love the car to death. I won't drive any other car in my life I love Tesla so much. Although, that excitement started to fade after I discovered days after delivery many mechanical and cosmetic issues, from the basic creaking and cracking of falcon wing doors when opening and closed, misaligned doors, spoiler failing, door motors failing, windows getting caught under the trim, trim that started falling off, window seals letting air and sometimes rain if it rains hard enough, etc. Now, all that was fixed under 4-5 service appointments till November from Ranger visits and to Tesla coming up to take the car. Not a good impression after forking out $150,000. The car has been tired up with Tesla maybe about 2-3 weeks at this point. Again, totally understand issues happen with a new company and they were handled, kinda. Recently, I was going to wait until Spring to take it in for even more issues, including rattling coming from the driver side vent, very loud rattling (sounds like a marble rolling around) in the FWD which was an issue that was "fixed" twice, and now my driver side seat creaks every time I break almost like running a pen against a zipper sound. That is until...
Recently, my X was involved in an accident (minor, where a car sliding toward me, to avoid hitting me took me off a ditch into the highway). Sadly the other driver lost control, and to avoid him my only choice was to slide into a ditch, which the other driver drove away, and I couldn't catch a plate. Long story short, I'm towed out, which caused some front bumper damage which I expected to pay and be done with it. Minor cracks, no biggie although DYING on the inside of course. Although, that was just the beginning.
I drove the car home, with the car shaking and all off aligned from me smacking my side into a snowpack (although, no visible body damage besides what was caused by the towing company). As I'm backing into a spot at my parking garage where I live, as I turn the wheel all the right and my entire front passenger side wheel falls off as the car lays on the wheel. The car automatically starts raising suspension; the entire wheel came right off the rod. After everything that has happened, I wanted to break down myself at this point. Triple AAA was able to get it towed to where I arranged for the only body damage "Tesla Certified" whatever that means at this point, center in Ohio.
There was over $10,000 of damage, and that was toward the first week of December it has been with Suburban Collision, and just "finished" last week, almost 2 months of no car to boot. Being in Toledo, and Cleveland being about two hours away, I requested and reached out to Tesla if I could have them check it over to make sure all was okay, as it wouldn't be a simple drive if I find something wrong with the car back to Suburban.
Tesla was more than happy to fit me in no questions asked, and took delivery of the car from the body center, and I mentioned about my issues above if they could take a look at them. Not a problem, but that is where matters get worse.
I just recently tonight received a call from Tesla, who let me know that while they were fixing my window and going for a test drive, the car and battery started going up in smoke which caused Tesla to have to tow it back. I was informed that the body center did not put the battery back on correctly, causing many important wires to be pinched and melted all around the car. Out of everything that has started with the car, and here we end, this car will never be the same, and I am now so scared to even take the car back as I will have the feeling its being held by tape. I understand its "Tesla Certified", and maybe I am just unlucky, but the battery, the one biggest thing you can't screw up, goes wrong.
Tesla is flying in someone to look at the car, offered a loaner, and has been more than accommodating for the situation which luckily happened in their care and not while I could have been in traffic and not maybe able to simply pull over, which raises huge safety concerns with me. Tesla even said any costs needed would absolutely be taken care of Suburban.
So community, I was looking for your thoughts on my situation. I truthfully feel for a $150,000 car, this has been a giant hassle with the build from the start and now to the end, and almost want a new X at this point, and it sounds like it would be on Suburban's dime. Would any of you accept the car back after all that it has been through? What concerns me is know that this body center couldn't even do the battery right, what else is wrong with the computer on wheels? What will pop up 2 months, maybe a year from now?
Thank you for taking the time to read from a very frustrated, but still Tesla all the way, owner.
