Black pin from charging port broken inside mobile connector

[Bryanky5]

Hi all,

As the euphoria of picking up the car dies down, the realities of actually owning it kicks in! When I went to disconnect my mobile charger from my Model 3 today, I noticed that one of the black pins from the port has broken off and is lodged inside the mobile connector (see photos)

The car still charges fine with the mobile connector (haven't tried any other charger). Has anyone else experienced this? And is it an urgent fix? I've only had the car for three days so obviously would rather not bring the car in for service so quickly! Thanks for any help

 

[AussieOwner]

I would log a service call with Tesla. Could be a quick fix but not something I would leave.

 

[Nobody Famous]

It's as if there is a sleeve from the Neutral that has come out of the plug.

I'd chose not to use it, unsupervised at least. You may be able to get the sleeve off the neutral pin in the socket with pliers if you desperately need to charge.

Bad connection->Resistance->Heat->Fire->Bad Press

 

[paulp]

There is no issue with booking a service call from your app. You should find tesla quite responsive, and they may even come to you.

 

[Bryanky5]

There is no issue with booking a service call from your app. You should find tesla quite responsive, and they may even come to you.

Due to my living circumstances it wouldn’t be ideal for them to come to me which explains my slight hesitancy. But I will certainly look into booking a service hopefully at the service centre.

 

[Bryanky5]

In case anyone runs into a similar issue, I booked a mobile service in and Tesla replaced the charging port and connector under warranty

 

[Nobody Famous]

charging port

So needed new port on car?

 

[Bryanky5]

So needed new port on car?

Yeah, the technician put in a new one. Only took around 20-30minutes all up

 

[bay74]

Hang on a minute. You posted this in late February and Tesla was able to replace a part already? Less than two weeks to get a part? I doubt your story, sir (?).

Nah just kidding I'm just pissed it always takes them months to get the bits I need. Good for you and I hope you enjoy the vehicle!

 

[bay74]

I've a question re. charge port: are the PP and CP (top two) pins supposed to be the same size?

My car is complaining that the charge cable isn't put in properly (and hence it won't charge). I noticed that the PP and CP pins are different: the CP pin is considerably shorter than the PP in my car. If that's supposed to be the case I'll investigate elsewhere. If not, then is it possible that it thinks the cable isn't in because there's no (good?) electrical contact on that pin anymore?

EDIT: I see from other threads that the shorter pin is normal. Never mind. Eeek!

Oh, and is there supposed to be a manual charge port release cable hanging through that little hole (near the interior light) in the fabric-y material in the boot? I'm sure there used to be one... No longer.

The HPWC handle (?) is going in all the way, such that the broader ring on it is meeting the charge port's plastic surround area. And I don't have the mobile connector with me.

EDIT2: power cycled the HPWC: now it's charging. Perhaps car also went to sleep in the meantime. Should have known. I'm extremely disturbed that the Windows fix-all offnonagain appears to have worked.

Thanks!

(bit worried about not being able to charge!)

 

[moa999]

EDIT: I see from other threads that the shorter pin is normal. Never mind. Eeek!

Yep.
Simple safety mechanism.
By being shorter it disconnects first enabling shutdown of power transfer.

 

[Algeron45]

To add a little to this discussion it seems if I plug in my charger without pushing the plug at an angle to the front of the car the control pin is not engaging and have the car trying to lock the charge port and failing with the same message and know I have the knack with the angle can make the port lock every time. Tried with another charger and it's the car not the plug as no debris in plug and worked perfectly with another EV. Will now report a mobile service call. In the US they have a similar issue and supplied a technical fix for the engineers to do.

 

[MonsterCarter]

Had similar issue and used the hot needle/safety pin method others used. It was jammed tight so it tons of tries to yank it out.
The fine point sharpie method didnt work for me.