i received an email reply from my escalation on Thursday,
"Thank you for reaching out to us here at the Executive Care Team. I am sorry to hear about this issue. The ideal channel to address acute vehicle functionality issues or questions would be to call our vehicle support and roadside assistance hotline. We have a dedicated team of vehicle support and roadside assistance specialists, available 24/7 for you at:
Toll Free: 877 798 3752
They can assist with live diagnosis and troubleshooting. If they can not solve the problem remotely with you over the phone, they can capture the relevant data from your vehicle including time stamps and forward this to a service team for further processing.
In this case, I would like to offer some trouble shooting steps.
Reboot:
1. Put the car in park position
2. Press the brake and at the same time, press down the two scrolling wheel buttons on your steering wheel until the touchscreen goes black and allow time while still pressing the buttons, the Tesla Symbol comes back
3. Release the brake and the buttons
If that does not work, I would try a power - cycle:
1. Unplug any charging equipment
2. Put the car in park position
3. go to controls-E-brake and Power OFF. Click button and confirm.
4. Wait 4 minutes in the vehicle without opening any doors or windows or pushing any buttons or the brake.
5. After 4 minutes, press the brake and everything should come back on.
If this does not resolve the issue, please contact our dedicated vehicle support specialists.
For future customer support needs, please feel free to reach out directly to our dedicated customer support teams via
[email protected]."
I also tried BT streaming from my phone today for the first time in a few days. The issue occurred twice but self-resolved quickly enough that I was able to use the "Bug Report" voice command to submit it as a bug. I was told that a bug report sends the last five and next five minutes of 'data' (not sure what data) to Tesla for troubleshooting.