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Both taillights cracked

Discussion in 'Model S: Interior & Exterior' started by logan, Jul 18, 2018.

  1. logan

    logan Member

    Joined:
    Dec 10, 2012
    Messages:
    313
    Location:
    San Diego, CA
    Picked up my new MS a month ago. One of the taillights came with a small crack beneath the plastic. A few days later, I noticed the other one was cracking in the exact same way.

    Had both taillights completely replaced, but within a week, both are already cracked in the exact same spot.

    The cracks are on the inside. The plastic is completely smooth to the touch.

    I have now called and emailed since Sunday night and been told the guy who has been helping me “will call me back by the end of the day” to no avail. Super annoying.

    Has anyone else had this happen?

    564402D9-FECD-49D8-B333-FB9395DAC0F4.jpeg 17602001-F381-4789-8969-034FC82F2F49.jpeg
     
  2. DOCAL

    DOCAL Member

    Joined:
    May 5, 2016
    Messages:
    348
    Location:
    San Jose, CA
    I had it happen shortly after I got my S75D (about 2 years ago). The cracks were in the same place, even looked pretty much the same.
    The service center (Santa Clara) said it was the first time they'd seen it, and couldn't explain it.

    They replaced both sides under warranty and it's not happened since.
     
    • Like x 1
  3. DOCAL

    DOCAL Member

    Joined:
    May 5, 2016
    Messages:
    348
    Location:
    San Jose, CA
    Not the best of shots, but left and right....

    IMG_4777.JPG IMG_4778.JPG
     
    • Informative x 1
  4. P85_DA

    P85_DA Supporting Member

    Joined:
    Apr 25, 2015
    Messages:
    2,879
    Location:
    CA
    ...at least u don’t have water/condensation in the tail lamps ..S’s had that issue early on too :( after it rained or you washed car
     
    • Like x 1
  5. logan

    logan Member

    Joined:
    Dec 10, 2012
    Messages:
    313
    Location:
    San Diego, CA
    Sorry to hear but glad to know I’m not alone. I just can’t believe the same exact thing happened to the replacement taillights. Thanks for sharing pictures too.


    Dang that sucks!
     
  6. sidmini

    sidmini Member

    Joined:
    Dec 1, 2015
    Messages:
    238
    Location:
    london
    Something to do with the motorised charge port or spring that flips out the charge port door? Or cracked due to heat ?
     
  7. logan

    logan Member

    Joined:
    Dec 10, 2012
    Messages:
    313
    Location:
    San Diego, CA
    They have no idea.

    Ranger came out to replace them AGAIN.....

    And scratched my car in two spots. One on the back of the bumper (not bad at all) and one right below the left taillight all the way down to bare metal.
     

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