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Brand New Model S - Door Handle Failure

Discussion in 'Model S: Interior & Exterior' started by gdec, Apr 11, 2018.

  1. gdec

    gdec Member

    Joined:
    Jan 2, 2018
    Messages:
    8
    Location:
    Sarasota Fl
    Is it still common for door handles to fail on the newer MS's? I bought this car assuming (naively) a lot of these common issues had been ironed out by now.

    I just took delivery of a new 75D 3 weeks ago. Fast forward to this morning: I unlock my car, it makes a very loud noise lasting a couple seconds, and does nothing. The screen behind the wheel shows charging status but that's it. I hit unlock again and this time the car behaves normally: unlocking, door handles present, car turns on screens/lights/climate. HOWEVER, the driver side door handle is totally unresponsive.

    Now the car is behaving normally again but the driver side handle remains useless.

    I've seen a lot of these stories mentioning a whirring noise from the door handle before/after it failing. The noise my car made was much louder than that. When I first heard it I thought it was a larger electrical failure.

    Now waiting on Tesla to get back to me regarding a fix. Curious if anyone has had a similar experience, especially from newer vehicles.
     
    • Informative x 1
  2. EliteFinish

    EliteFinish Local Vendor - SoCal

    Joined:
    Mar 11, 2013
    Messages:
    144
    Location:
    San Diego, CA

    It's definitely still common, I think far less so than previously, but talking with customers and seeing cars come in, even if they have less than 10 miles on the vehicle I still see it. Good news is that every time I have heard of/seen it occur, Tesla has been quick to fix it and it doesn't seem to reoccur.
     
    • Informative x 1
  3. gdec

    gdec Member

    Joined:
    Jan 2, 2018
    Messages:
    8
    Location:
    Sarasota Fl
    Thanks for the info. Somehow, the driver side door handle has started working again after being unresponsive for a full day. Guess I'll just see what happens.
     
  4. SabrToothSqrl

    SabrToothSqrl Active Member

    Joined:
    Dec 5, 2014
    Messages:
    3,348
    Location:
    PA
    I'm sorry for your loss. if you know any good lawyers, I'm more than willing to provide evidence to get a satisfactory solution. I'm all for a simple less complex door handle assembly. even one that sticks out is fine.

    I think I'm up to 8 or maybe more. The second this thing is out of warranty, it's for sale :) Gonna drive my gas guzzler again!
     
    • Like x 1
  5. gdec

    gdec Member

    Joined:
    Jan 2, 2018
    Messages:
    8
    Location:
    Sarasota Fl
    The concept is fine. The lack of a manual backup for opening the door is perplexing. There should be some way to manually open the door/pull the handle if the motor fails.
     
    • Like x 1
  6. Drlev

    Drlev Member

    Joined:
    Oct 22, 2017
    Messages:
    146
    Location:
    Harrisburg, PA
    My driver door handle failed at 300 miles, less than a week into ownership. They fixed it the next day, no questions asked.
     
    • Informative x 1
  7. SabrToothSqrl

    SabrToothSqrl Active Member

    Joined:
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    PA
    that's 1. Keep track ;)
     
  8. mongo

    mongo Well-Known Member

    Joined:
    May 3, 2017
    Messages:
    12,245
    Location:
    Michigan
    The root issue is that it is a frameless door, so the window glass needs to move down/up in coordination with opening/ closing the door. At least you can manually open the doors from the inside (not much help while waiting for service, I know).
     

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