I purchased a brand new Tesla Model Y LR. I took delivery at a Tesla location several hours away. I took the car to my nearest Tesla service center thinking the area could be buffed out. I was told that the hood would need to be repainted by their bodyshop and that if I wanted to have it covered under warranty that it would need to be done the next day. I asked if I could have a day or two to make a decision and if I could take the car to the body shop myself. I was told by the service advisor that I could not drive the car myself to the bodyshop if I wanted Tesla to cover the cost of the repair. I was told that Tesla would call me before any work was preformed to let me know what the body shop said. I did inquire about a whole new hood from the factory and was told that I would not want this as it might not match as they have 8 shades of white.
The Tesla location where I took delivery said that I can bring the car to them and that their bodyshop will blend the area. This location is hours away and I am worried about them trying to blend a pearl white. I was told by a third party person with bodyshop experience that repainting the entire hood or getting a factory hood would be the best option as it would be difficult to blend and that over time it wouldn't look good. At this point I am unsure what to think. All I know is that I am not impressed with Tesla service at all. Any help or suggestions would be greatly appreciated. Thanks
The Tesla location where I took delivery said that I can bring the car to them and that their bodyshop will blend the area. This location is hours away and I am worried about them trying to blend a pearl white. I was told by a third party person with bodyshop experience that repainting the entire hood or getting a factory hood would be the best option as it would be difficult to blend and that over time it wouldn't look good. At this point I am unsure what to think. All I know is that I am not impressed with Tesla service at all. Any help or suggestions would be greatly appreciated. Thanks