It certainly makes sense to reject a CPO car if it is presented in not acceptable shape.
I have read a few stories about some people who have rejected CPO cars due to the poor condition of the car but I'm trying to figure out if you can then get your money back for the deposit. I can't imagine not being able to get the deposit back if they can't address the issues or find another similar car in acceptable condition.
I love Tesla and love what they have done for EVs, sustainable transportation, how you buy a new car, and generally how they gave the auto industry a hard core smack-down to innovate
Tesla is 4 years ahead of any of the established car makers, who are still trying to build cars to match the specs of a 4 year old Tesla!
The only area I have seen them really fall behind the "dealership experience" is when it comes to their CPO/used car sales. I can think of a half a dozen significant things dealers do better when they sell used cars. Hopefully this is a temporary phase they are going through and they restore some reasonable standards to their used/CPO cars.
Customers buying a Tesla from Tesla should never have to, even for a second, worry about having to reject that car because it is in poor condition. The current program seems to be anywhere between an immaculate car to a vehicle in poor shape and hopefully they will improve the experience.