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Can’t get dashcam to work (SSD or Tesla Thumb Drive)

Protect1989

Member
Jul 14, 2020
376
357
Dallas, TX
picked up my 2021 model 3, LR AWD. I previously owned a model Y and earlier build model 3, so I’m very familiar with Tesla and dash cam.


In the 2021, I can not get the dashcam to work. I have tried formatting the usb through the menu, I have unplugged and replugged, and restarted.

I am currently using a 250gb Samsung SSD (which is what I used on my two previous Tesla’s without issue). The problem existed even with the new thumb drive Tesla provides in the car.

Any solutions out there?
 

DaveRZ

Member
Nov 19, 2019
163
219
Murrieta, CA
I don't have a solution for you, but it might be helpful to explain what it's doing/not doing. Does the camera icon show up? Does it have a Red recording dot? grey X? Does it appear to be working but not saving?

FWIW, the holiday update SW we got messed up my dashcam and I failed to notice the icon was no longer showing up on the screen until we were on a road trip. I tried the usual unplug/replug, then formatted the drive, which brought back the dashcam icon on the screen, but with a grey X on it. Finally I rebooted the system and it all started working again.
 

sduck

Mr. Duck
Nov 6, 2017
1,430
1,424
Nashville TN
If it's a brand new car you might try putting some music files on one of the drives (with nothing else on there) and see if the car sees and plays them. If not, you might have a borked usb interface card, which tesla can replace for you.

Also, check the drive in a computer after formatting it in the car. One of the times I tried formatting it in the car it did manage to format it properly, but somehow forgot to add the TeslaCam folder - once I added that it worked fine.
 

Mzab21

Member
Nov 22, 2020
41
38
Monterey
There has been a few threads on this that I’ve seen. I’ve had this problem twice in my 2021. Formatting on the computer has worked both times when the format in car failed.
 

elptxjc

Member
Dec 15, 2019
752
142
El Paso, TX
I need to check my camera. I can see the little camera with a red dot. I've seen videos that if you hold the button for a second or so it records the last 10 seconds, but haven't tried it. My wife also activated the horn thing, but we don't know what it does (need to look for it in the manual, since I don't remember seeing that). But my question is if you can delete footage from the car, or have to take the USB stick out, and do it on your computer? Hope it's a USB-A stick, because my computer doesn't have a C drive. Will look for an adapter. My music USB stick is also A. What a pain Tesla didn't include even one USB-A port. Oh well.
 

Protect1989

Member
Jul 14, 2020
376
357
Dallas, TX
I have reformatted the drive on both my computer and inside the car. I can now get the icon to show up but it’s completely grey (no red dot or X).

however, I did press and hold the icon which got the red dot to show up. However it seems like each time I get in the vehicle the icon goes back to completely grey. Then it’s hit or miss when I press & hold the icon if it goes back to having the red dot.

there is minimal consistency.
 

Protect1989

Member
Jul 14, 2020
376
357
Dallas, TX
apparently 2020.48.30 mentions "sentry mode fixes". I am guessing this is a known bug with 2020.48.26 that a lot of people are experiencing.
As much as it sucks, it is comforting knowing its software related. I have an upcoming SC appointment to fix some delivery day items, Ill be sure to include this just in case/make one more case known so they can push a fix.


Thanks!
 

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