Cancellation Refund Check

[Moon Buggy]

Anyone have any recent experience returning a car after taking delivery? How long did it take to get a refund check?

The car was rejected because it had numerous issues. We are trying to buy another Tesla (which is a separate but equally exasperating story), but it's now been just about 8 weeks since the previous car was returned. Is this typical?

I have had a very difficult time even getting in touch with anyone from customer service. The people on the support chat have very limited access to any info. Emails go ignored. Can't get anyone on the phone. I'm frustrated.

 

[OCR1]

Others have posted an average of about 60 days to get a refund and lack of responsiveness from customer service has been pretty typical.

 

[MXWing]

It's not good news but to be honest, Tesla is in kill mode right. Producing and delivering 1000 cars daily.

Refunding past purchases are a distraction to that objective.

Not that Tesla won't do it eventually - its just not their priority. They had the former CFO handing out car keys and stuff at the end of 2018.

 

[vickh]

Data point my refund check took a few calls, 2-3 weeks and it was signed by former CFO Ahuja . Credit card refunds are quicker

 

[GreenT]

Anyone have any recent experience returning a car after taking delivery? How long did it take to get a refund check?

The car was rejected because it had numerous issues. We are trying to buy another Tesla (which is a separate but equally exasperating story), but it's now been just about 8 weeks since the previous car was returned. Is this typical?

I have had a very difficult time even getting in touch with anyone from customer service. The people on the support chat have very limited access to any info. Emails go ignored. Can't get anyone on the phone. I'm frustrated.

Why do you bother?
With this many a complaint about their communications, they do not deserve your / our business!

 

[Moon Buggy]

Why do you bother?
With this many a complaint about their communications, they do not deserve your / our business!

Because the cars are miles better than anything out there, at least in this price range. I don't disagree with you, though, and one day one of the more established car companies will likely develop an EV that's at least in the same ballpark as Tesla. And Tesla better have their stuff together by then because otherwise I will absolutely be willing to sacrifice a little bit on the car if it comes with a better overall service experience.

This is something Tesla will definitely need to fix.

 

[vickh]

Because the cars are miles better than anything out there, at least in this price range. I don't disagree with you, though, and one day one of the more established car companies will likely develop an EV that's at least in the same ballpark as Tesla. And Tesla better have their stuff together by then because otherwise I will absolutely be willing to sacrifice a little bit on the car if it comes with a better overall service experience.

This is something Tesla will definitely need to fix.

It reminds me of a Merc dealer here in town who wouldn't negotiate. B/C there's tons of buyers in that area for that price point.

 

[neroden]

Because the cars are miles better than anything out there, at least in this price range. I don't disagree with you, though, and one day one of the more established car companies will likely develop an EV that's at least in the same ballpark as Tesla. And Tesla better have their stuff together by then because otherwise I will absolutely be willing to sacrifice a little bit on the car if it comes with a better overall service experience.

This is something Tesla will definitely need to fix.

Or if not one of the established companies, one of the Chinese EV startups will start exporting to the US and provide better customer service. That would also cause people to flee Tesla's customer disservice.