Thank you for educating meThey are Tesla Stores and NOT dealerships. Dealerships are owned by a 3ed party.
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Thank you for educating meThey are Tesla Stores and NOT dealerships. Dealerships are owned by a 3ed party.
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This is unrealistic expectations. They ain't gonna accept that package liability. Try and ask that for cat dealership, they say no also. Get swole and Drag that mat yourself, bro.I called the Tesla dealership to which my Tesla is supposed to be delivered in the next couple of weeks to order accessories. I just wanted to have the Dealership order them or accept delivery or something so that I didn't have to drag the floor mats with me when I come pick up my Tesla since - you know - I am not in MY car (or my other car). I didn't want to step foot in my Tesla without having the floor liners ready to go. Honestly, I thought this would be a simple request. Like why wouldn't a Tesla dealership do this? I would be happy to pre-pay or whatever.
As you have no doubt surmised at this point, after two days of waiting for an answer, I was told that I would just have to get them on my own. The service manager was quite rude about it too. She just didn't understand why someone would want to keep their BRAND NEW Tesla clean, and why someone who is either having to get an Uber or ask a favor of someone to not have to worry about carrying a bunch of floor mats and cargo mats. She was annoyed that I asked this question. "It is our policy that owners will have to buy floor mats online and have them shipped to their house." I can't think of another car manufacturer or dealership that would refuse such a simple request.
Maybe I am having unrealistic expectations here, but that doesn't seem right to me. Has anyone else been successful in doing something like what I am trying to do? I would like to know so that I can ask for the dealership manager (yes, I realize how much of a Karen this makes me sound) and support my position with a few examples.
While this hasn't turned me off from Tesla, it has caused me to think that my local service center is not very customer focused.
Better cancel your order then. If having to make a single drive in your car's total lifetime without floor liners is this big of a deal then there's no way you can live with the other particulars of owning a Tesla.I do. It is very inconvenient.
It is from Tesla direct, but it is still an issue. I am trying to get the floor mats that Tesla sells online delivered to the Tesla store where I am picking up the car.I guess if you purchased your accessories direct from Tesla this would be a non issue. As they are aftermarket mats Tesla probably want no part of it in case they get lost or damaged while in storage - seems reasonable to me
Did anyone have their car wrapped/Ppf’d/ceramic coated at a dealer before pickup? I wonder if the policy on this would be different
This is unrealistic expectations. They ain't gonna accept that package liability. Try and ask that for cat dealership, they say no also. Get swole and Drag that mat yourself, bro.
Ok well then that is crappy, I purchased a charging adapter form Tesla before pickup and it was right there in the trunk on pickup dayIt is from Tesla direct, but it is still an issue. I am trying to get the floor mats that Tesla sells online delivered to the Tesla store where I am picking up the car.
Better cancel your order then. If having to make a single drive in your car's total lifetime without floor liners is this big of a deal then there's no way you can live with the other particulars of owning a Tesla.
A lot of people tried to explain how this works with Tesla, but you keep doubling down on how awful it is.This is hands down the worst community I have ever joined. I just wanted to buy Tesla's floor mats and have them ready to be installed before my cross country drive home. It isn't too much to ask, and it sucks that you and the most of the community are being very unkind and unsupportive.
I am not childish enough to cancel my order, but it does leave me a little disappointed in that sales store. It is too easy to have a Tesla product waiting for me while I pick up another Tesla product.
Best wishes! I hope you have a good ownership experience with your Tesla, and I hope you never have an issue that you want help with on your Tesla. If you do, I hope you find a community that treats you better than you have done to me.
Ok well then that is crappy, I purchased a charging adapter form Tesla before pickup and it was right there in the trunk on pickup day
Which dealership is it? Is there a chance they misunderstood you? Is it too late to order directly through the dealership?
A lot of people tried to explain how this works with Tesla, but you keep doubling down on how awful it is.
It sucks, but this is by no means a big deal. If you think we are unsupportive for trying to point out that you're exaggerating then I'm sorry you feel that way. You can't force people to think it's as big a deal as you think, though.
Tesla is known for making great cars, but they are not known for providing great customer service. If you are already disappointed that Tesla can not handle this request, I have a feeling you are going to be really disappointed when something goes wrong with your car and you find there is a two week lead time to get a service appointment.
If you’ve been reading other threads in this forum, there is a common theme that Tesla as an organization needs to mature in the way it provides service, both pre and post delivery. Those of us who have stuck by Tesla have not ignored this issue. We simply accept the fact that the car is so much better than any other alternative that it is worth putting up with the less than stellar service. Not everyone sees it this way though, and many people become very disgruntled Tesla owners when they have an unsatisfactory service experience.
re : Do they have them in stock?Are you staying in a hotel in VA? Maybe have them delivered there? Does the SC in VA have mats in stock?
This is hands down the worst community I have ever joined. I just wanted to buy Tesla's floor mats and have them ready to be installed before my cross country drive home. It isn't too much to ask, and it sucks that you and the most of the community are being very unkind and unsupportive.
I am not childish enough to cancel my order, but it does leave me a little disappointed in that sales store. It is too easy to have a Tesla product waiting for me while I pick up another Tesla product.
Best wishes! I hope you have a good ownership experience with your Tesla, and I hope you never have an issue that you want help with on your Tesla. If you do, I hope you find a community that treats you better than you have done to me.
Or the daily newspaper...Bring a plastic bag, put your shoes in them.
Driving barefoot is great, especially in a car where you don't need to use the pedals much.
Or if you just wanted to rant: that's a darn shame. Tesla should do better.
When I saw you post I already knew the Tesla adepts would be all over you, sorry for that. Indeed it's not an actual dealership but I can totally see how you would expect this to be just possible.
Problem with the current setup seems to be that there is just no incentive for being customer friendly, one has to depend on the individual excellence of people. Lots do have that excellence (as is visible from the people who not only got their accessories delivered but even installed) not everyone though.
Good luck here
Also make sure you have your J1772 adaptor in case you need to use a non-Tesla charger.Make sure the car can supercharge before you leave for your trip back