I am not exaggerating anything. I am picking up the car in Virginia to drive back to Portland Oregon. Just because something works a way doesn't mean that it should or that it has to. I agree that I can't force you to see it as big a deal as I do, but similarly you can't force me to not see it big a deal as I do. So, it isn't a big deal to me is as useful a reply as me saying it is a big deal.
I was just hoping to get get advice - not pooped on for wanting floor mats upon delivery.
The advice you were given was to just pick up the car. Wear shoe covers if you must or use a vacuum when you get home. We are many 1st World complaints on this forum but this could take the cake.
You should know that there are five stages of Tesla ownership:
1) Anticipation (ordering)
2) Disappointment (delivery process)
3) Anger (finding things wrong that should have been caught by QA pre-delivery)
4) Bargaining (complaining to advisor or forums thinking you can change things)
5) Acceptance (realizing you have a great car built by a tech company still cutting its teeth on service as they scale)
When you get to Stage 5, you'll join the chorus of us who love our cars and occasionally dole out some tough love to Tesla (or new owners who haven't made it through all five stages). Enjoy the ride.
PS: Make sure every camera is working before you drive it off the lot. There have been quite a few reports of recent builds going out to customers with non-functioning cameras. Download the manual and read it so you know how to check them.
Shoe covers for a family of four for 2800 miles is not an option, and I want to protect against spills on the road for 2800 miles. Thanks, but that advice will not solve my problem.
Thanks for your opinion and advice. Have a great day, mate. May the winds of fortune blow your direction.
I read it as he is flying across the country to pick it up in va and driving it back to or.
I hope you bought the lr model if you plan on driving across the country.
This is hands down the worst community I have ever joined. I just wanted to buy Tesla's floor mats and have them ready to be installed before my cross country drive home. It isn't too much to ask, and it sucks that you and the most of the community are being very unkind and unsupportive.
It's not just people deciding to be mean to you.... it's a .001 world problem with a lead-in being interpreted like it's a devastating issue. I think anyone here would agree it's inconvenient and would be great if it worked out and Tesla would be better if they did it properly, but the disgust just doesn't match the seriousness.
That said, it probably would have been better if such wording ended with something like /rant /vent but it reads far more serious and critical than it is - especially in a year like 2020 - I'm just happy to even have a my own brand new Tesla and health at this point.
I've complained my fair share about Tesla service and where it lacks. But I DO think you're overblowing how serious of a problem not having floor mats available when you pick up the car. It's annoying yes, but nothing worth getting so worked over about. There are plenty of temporary solutions to protect it just for your drive home.
While you're worried about spills and other things because of not having floor mats (btw, the regular floor mats won't really protect much for spills unless it's some kind of thick fluid - coffee/soda/juice will soak right through it), you're driving 2800 miles. I would be more worried about the number of rock chips you're going to accumulate on the front bumper and windshield. These cars are magnets for rocks it seems and you will for sure have a fair share of chips by the time you make it home.
If I were you, I would plan on getting some protection before you make that drive. As last resort, even some blue masking tape if you can't get the critical areas wrapped.
Why? Where on earth do you live that the closest Tesla showroom is 2,800 miles away?
Yes, I will be in the area for business reasons, and my family and I decided to do a cross-country trip back home. They will meet me in Virginia once I get the car, and we will all get on the road back home. We thought it would be a good experience for the entire family and to tell to naysayers for electric vehicles.
It is a minor annoyance for sure. But I have been getting pooped on for even asking how I might be able to make it happen. That's making it seem like I am more upset about the issue when I am really upset with the response more than I am the issue. I explained the situation and asked for a solution if anyone had one. Get it delivered to my house and the other ones are not solutions to my specific issue.
I didn't bash Tesla as a whole; I said this store is not very customer focused. Everyone agrees that it is annoying, and the solution is just too easy. It makes no sense for this to even be an issue. Why is it an issue? Why am I getting hate for asking for advice on how to get floor mats installed while I am traveling? Perhaps the rudeness of the service lady (the front end lady was very nice!) made me use harsher words because she was quite rude and I wanted to emphasize that. If you have a good meal at a restaurant but the staff was rude, you may still have a negative impression of the restaurant despite the meal.
Also, I am trying to get the rubber all weather liners which will protect more than the carpet mats. Check 'em out. They look good, and from the reviews, it seems they work nicely.
Really, I appreciate the advice on the rocks. If I have the opportunity, I will try to get it wrapped before I leave. This isn't my first new car, and I know that they will get normal wear and tear. But, I would like the inside to remain as clean and protected as possible for as long as possible.