Hi, first post here.
Took my car in today to have trunk alignment fixed, which also required some touch up paint due to the bad alignment.
I go to pick up the car (same day), as soon as I put my hand on the steering wheel - I felt texture at my palm. About a 2.5-3 inch cut into the steering wheel fabric! I didn't even move the car an inch, I go to let the staff know. They got the manager to come check. All they said is basically "sorry, you can't prove we did that" and said their employees would not do that... the cut was 100% not there before the service appointment. I mean, accidents happen, ok... but they were absolutely not even considering the thought of helping fix the damage they caused.
I went back and forth with the manager - he would not even consider it their issue. Absolutely crazy to me. I don't have dogs, kids, and I'm super meticulous about my car. I drive 5-6k miles a year and baby it.
They did not put a steering wheel cover on or anything, they hopped in my car and took it to the body shop almost instantly - didn't even put those mat covers in it. Which is weird cause I saw them do that to other cars that were there. Didn't see them take any photos, which I believe they usually do when you first arrive as well and this was confirmed afterwards cause he said he didn't have any photos of the "before".
This is absolutely crazy to me and so beside myself. They fix a 1/8 inch scratch in my trunk and I leave with a 3 inch cut in my steering wheel. In fact, the car won't even charge now after the visit, they did something to the chargeport - but that's a separate concern.
Anyone have any suggestions? In no way am I in a position to pay for a new steering wheel and obviously should not have to...
Took my car in today to have trunk alignment fixed, which also required some touch up paint due to the bad alignment.
I go to pick up the car (same day), as soon as I put my hand on the steering wheel - I felt texture at my palm. About a 2.5-3 inch cut into the steering wheel fabric! I didn't even move the car an inch, I go to let the staff know. They got the manager to come check. All they said is basically "sorry, you can't prove we did that" and said their employees would not do that... the cut was 100% not there before the service appointment. I mean, accidents happen, ok... but they were absolutely not even considering the thought of helping fix the damage they caused.
I went back and forth with the manager - he would not even consider it their issue. Absolutely crazy to me. I don't have dogs, kids, and I'm super meticulous about my car. I drive 5-6k miles a year and baby it.
They did not put a steering wheel cover on or anything, they hopped in my car and took it to the body shop almost instantly - didn't even put those mat covers in it. Which is weird cause I saw them do that to other cars that were there. Didn't see them take any photos, which I believe they usually do when you first arrive as well and this was confirmed afterwards cause he said he didn't have any photos of the "before".
This is absolutely crazy to me and so beside myself. They fix a 1/8 inch scratch in my trunk and I leave with a 3 inch cut in my steering wheel. In fact, the car won't even charge now after the visit, they did something to the chargeport - but that's a separate concern.
Anyone have any suggestions? In no way am I in a position to pay for a new steering wheel and obviously should not have to...