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Center console touchscreen no response.

Discussion in 'Model S: User Interface' started by j1nr0h, May 22, 2014.

  1. j1nr0h

    j1nr0h Member

    Joined:
    Jan 24, 2014
    Messages:
    12
    Location:
    Hayward, California
    Hi Guys, anyone have ran into a problem where the touchscreen is frozen on one screen and has no response? My S85 is only 2 months and 2 days old.

    Backstory: I didn't drive the Tesla yesterday. This morning when I get in the car there's a prompt for firmware update. I already havethe latest 5.9 firmware so I was a little confused, then got excited when I thought it might be 6.0. When I tried to schedule the update for a later time the touchscreen doesn't work. Then a car need service icon lit up. The car still drives fine as far as I can tell. There is no 3g. The dash still works. I'll try and bring it in later today to see what's wrong.
     
  2. GoBlue88

    GoBlue88 Member

    Joined:
    Apr 1, 2014
    Messages:
    638
    Location:
    San Diego area
    Did you try rebooting it?
     
  3. j1nr0h

    j1nr0h Member

    Joined:
    Jan 24, 2014
    Messages:
    12
    Location:
    Hayward, California
    I did try to reboot it. Only the dash rebooted. The touchscreen didn't shut off and reset.
     
  4. JPP

    JPP Active Member

    Joined:
    Feb 4, 2013
    Messages:
    1,845
    Location:
    SF Bay area, CA
    Did you press the 2 rollers to reboot or the 2 upper buttons? There are 2 different reboots on the S...
     
  5. ckessel

    ckessel Active Member

    Joined:
    Jan 15, 2011
    Messages:
    4,266
    Unless a reboot clears it (or even if it does, but doesn't stay cleared), you may need a new center screen. It's rare, but a few of us have had to replace them. Mine would go bonkers and think lots of things were being pressed, often locking up the screen afterwards and making it non-touch responsive even though the app that was up would still update, such as the Nav.
     

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