Hi all,
Does anyone have expereince with trying to raise a complaint with Tesla, specifically in regards to one of their service centres?
I only took collection of my car in September, and it's already been in 5 times to have an issue resolved with the steering which they "can't figure out". This latest time they have had it for almost 8 weeks, and still no signs of them fixing it and giving my car back.
Service level and communication has just been awful. I have already been into the service centre for a meeting with the service manager, typical apologies and "they will do better" things thrown around. However still no progress, and failed at every point to meet the expectations he put in place during our meeting.
I want to progress a formal complaint, Tesla just seem to make it impossible to easily find information on how to do this. Any ideas?
Does anyone have expereince with trying to raise a complaint with Tesla, specifically in regards to one of their service centres?
I only took collection of my car in September, and it's already been in 5 times to have an issue resolved with the steering which they "can't figure out". This latest time they have had it for almost 8 weeks, and still no signs of them fixing it and giving my car back.
Service level and communication has just been awful. I have already been into the service centre for a meeting with the service manager, typical apologies and "they will do better" things thrown around. However still no progress, and failed at every point to meet the expectations he put in place during our meeting.
I want to progress a formal complaint, Tesla just seem to make it impossible to easily find information on how to do this. Any ideas?