Contacts won't sync. Only favorites and call history. [android phones]

[Jo060]

I have an Android (S21 Ultra) that I've connected to a '22 M3. The phone is connected, I can see my "favorites" that came over from my phone along with call history and texts but contacts are now showing. I've deleted and added the phone twice with no luck. I gave it access to contacts, messages, calls, and audio. I'm able to send/receive calls and texts

Any ideas?

 

[Mach3]

I am having the same issue with same phone and 21 performance 3. Unable to call or text contacts, have to use full phone number instead of contact name and it works. When I receive a call from a contact I have, it only shows the number and not the name.

I have attempted restarting the car, unpairing phone and car, uninstalling and re-installing tesla app... Not sure what else to do. Don't want to rebuild my phone.

My wife has the same phone and is not experiencing the same issue.

 

[Jo060]

I am having the same issue with same phone and 21 performance 3. Unable to call or text contacts, have to use full phone number instead of contact name and it works. When I receive a call from a contact I have, it only shows the number and not the name.

I have attempted restarting the car, unpairing phone and car, uninstalling and re-installing tesla app... Not sure what else to do. Don't want to rebuild my phone.

My wife has the same phone and is not experiencing the same issue.

Strange! I'm not too sure what else to try.

 

[Silver_Bullet]

Same here... Not sure of the phone update brick it

 

[Phades]

Same phone, same issue. Just started a few days ago and it's super annoying.

 

[Phades]

FYI, I found another thread that mentioned making sure none of your contacts have the "&" characters in their name. I had an AT&T customer service contact it wouldn't let me delete, but I changed the name to ATT. Now it works fine.

 

[Jo060]

Same here... Not sure of the phone update brick it

Same phone, same issue. Just started a few days ago and it's super annoying.

Interesting. It must be our OS. Is there a way we can get in contact with Tesla to let them know for future update?

 

[rush6410]

I have this same issue. I have a Samsung s21 Ultra. It started with the new Android 12 / One UI 4 update. Before the update, I had no issues prior to the update. I found this thread even though I have an X. Must be an Android 12 or One UI 4 issue.

 

[rush6410]

Ok...I think I found a fix. On my Samsung phone under Settings I selected Developer options, Bluetooth PBAP, Bluetooth PBAP version, PBAP 1.1, then Apply. I connected to my car and contacts now sync. What is strange is when I switched it back to PBAP version 1.2 it still syncs the contacts. So, by toggling this option it seemed to fix the issue.

I don't recall how I enabled the developer options. I know you can google it.

 

[Mach3]

Thank You rush6410! That did the trick, now we just wait and see how long that works for or until the next update from Samsung or Tesla.

Here is the process to enable developer options: How do I turn on the Developer Options menu on my Samsung Galaxy device? | Samsung IE

 

[Jo060]

Ok...I think I found a fix. On my Samsung phone under Settings I selected Developer options, Bluetooth PBAP, Bluetooth PBAP version, PBAP 1.1, then Apply. I connected to my car and contacts now sync. What is strange is when I switched it back to PBAP version 1.2 it still syncs the contacts. So, by toggling this option it seemed to fix the issue.

I don't recall how I enabled the developer options. I know you can google it.

Success! That did it...thank you
I think this should be stickied.

 

[jjrandorin]

Success! That did it...thank you
I think this should be stickied.

Since this only seems to impact a specific subset of phones (specifically samsung android, and maybe a specific phone or phone series), that doesnt qualify for a sticky.

 

[ucswift]

Ok...I think I found a fix. On my Samsung phone under Settings I selected Developer options, Bluetooth PBAP, Bluetooth PBAP version, PBAP 1.1, then Apply. I connected to my car and contacts now sync. What is strange is when I switched it back to PBAP version 1.2 it still syncs the contacts. So, by toggling this option it seemed to fix the issue.

I don't recall how I enabled the developer options. I know you can google it.

My wife and I both have the S21 Ultra and have been fighting this same issue with missing contacts and inability to initiate calls. Your fix worked! I'm not sure how you figured that one out but super glad you did. Thanks!

 

[Tinca]

Ok...I think I found a fix. On my Samsung phone under Settings I selected Developer options, Bluetooth PBAP, Bluetooth PBAP version, PBAP 1.1, then Apply. I connected to my car and contacts now sync. What is strange is when I switched it back to PBAP version 1.2 it still syncs the contacts. So, by toggling this option it seemed to fix the issue.

I don't recall how I enabled the developer options. I know you can google it.

I have no idea how you worked this out, but thank you very much. Worked for me right away. Much appreciated.

 

[neo1738]

same phone new 2021 MYLR had same issue this fixed it thank you!

 

[Usain]

Ok...I think I found a fix. On my Samsung phone under Settings I selected Developer options, Bluetooth PBAP, Bluetooth PBAP version, PBAP 1.1, then Apply. I connected to my car and contacts now sync. What is strange is when I switched it back to PBAP version 1.2 it still syncs the contacts. So, by toggling this option it seemed to fix the issue.

I don't recall how I enabled the developer options. I know you can google it.

That worked! Thank you!

 

[Ev_Rider]

The Developer options thing fixed mine too.

 

[Shiro1]

Ok...I think I found a fix. On my Samsung phone under Settings I selected Developer options, Bluetooth PBAP, Bluetooth PBAP version, PBAP 1.1, then Apply. I connected to my car and contacts now sync. What is strange is when I switched it back to PBAP version 1.2 it still syncs the contacts. So, by toggling this option it seemed to fix the issue.

I don't recall how I enabled the developer options. I know you can google it.

Thanks to your post I fixed the same issue in 2022 on my phone!

 

[neo1738]

Now if only they would fix the phantom text messages thing. Must be like phantom breaking "feature you never knew you wanted! connect with long lost friends with new phantom texts!"

 

[thurber]

Thank you, @rush6410 and thank you, @Mach3 for posting how to enable the Developer Options. I had Tesla mobile service out yesterday, but they could not fix the issue. They did help me realize that the reason I was getting the "could not complete call" error (which is what I had searched this forum for before making the appointment) when trying to make a call with voice commands is because my contacts weren't loading. Now that I found this post, it fixed the issue.