Call the delivery team at the location of pickup. I had a great delivery team member who helped get the car moving for me.
I had shipping from New York to Maryland and the car shipped to me in less than 6 days. My Advisor was essentially none helpful, but the delivery person at the Owings Mills location got the car moving and I was able to call him everyday for information and to make sure I got everything done correctly and I knew the touch less procedures.
I had issues with my final payment as well, and this delivery person helped me get all of the final payment issues fixed as well. From order to deliver, it was 6 days, the car arrived on day 5 and they needed the 6th day to clean the car and prepare for my arrival.