Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register
  • The latest TMC Podcast (#17) is now available on YouTube and all major podcast networks. We covered EV Tax Credit 2.0, Model Y & 3 Gangbuster Sales, Low Model X Demand, and California FSD Drama.

Customer Service destroys loyalty

This reminds me on the day of delivery and the first 6 weeks, just on day one the windshield needs to be replaced before I picked up the car. Obviously the tech hasn’t done it before, glue all over, leaking. It took them 3 tries 2 windshield to get it right including replacing the a pillar trim. Funny thing was they ask a tech who lived nearby to drive a loaner to my house after work, picked up the car and drove home (his), then next day driving my car to work, something I never heard of from any premium brand In my life.

Besides the growing rate, another issue is turn over. It looks like there are high turn over rate at SC, different faces each time. if they cannot retain skilled workers then it left them no choice but to hire new one or ask someone not skilled/trained to perform something they are not familiar with and this leads to quality issue. Yesterday, I scheduled for bio defense filter replacement, and they gave me an estimate which is different from the actual correct cost, I asked them why, then I got an updated estimate which matched a new cost, the only problem was it included other service which I didn’t ask for and they were higher. It seems like each question is answered by a different part time agent who never bothered to look back at the history of the communictions.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top